Complaints about activities at Granville Plus Centre

L Barson made this Freedom of Information request to Brent Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Brent Borough Council,

I would like to know the exact nature of any complaints made about the Granville Plus Centre and where I can view these complaints.

Yours faithfully,
Leslie Barson

Corporate FOI officer, Brent Borough Council

Brent Council - INFORMATION REQUEST

Our Reference: 222108468
====================================================

Dear Mr. Barson

Thank you for your two requests for information in connection with the
Granville Plus Centre.  The request concerning noise has been assigned to
Regulatory services who will acknowledge your request separately.

However with regard to your request:

"I would like to know the exact nature of any complaints made about the
Granville Plus Centre and where I can view these complaints."

can you please clarify what type of complaints you are referring to. 
Presumably you are not interested in complaints from service users?  Was
your second request in fact a clarification of this request?
The 20 working day timetable for responding to your request is halted
whilst we await the further details requested. If these are not received
within 60 days of this letter the request will be closed.

Yours sincerely

[1][Brent Borough Council request email]
 

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References

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Dear Corporate FOI officer,
Thank you for your response.
The type of complaint I am referring to about The Granville Plus Centre, includes complaints about noise, congestion, parking, people outside on the road or anything to do with the use of the centre for events and parties especially at weekends
I would be interested in complaints from service users as well about these issues but I assume if there are complaints they would mostly come from residents nearby.
Thank you again

Yours sincerely,

L Barson

Lorna Alder, Brent Borough Council

1 Attachment

Brent Council - INFORMATION REQUEST

Our Reference: 222108443
====================================================

Dear Mr. Barson,

Your request for information has now been considered and the information
requested is enclosed.

The Regulatory Services Manager is responsible for the management of the
Nuisance Control Team and therefore will provide a single response.
 
The council has received complaints from neighbours about noise
disturbancefrom the Centre since 1995. This involves over 60 recorded
complaints from at least 10 different neighbours. Additionally, a number
of anonymous complaints were made and we cannot verify who made them. The
most recent complaint about noise was received three weeks ago. This
related to a complaint about noise from a drumming class held at the
centre, an additional source of complaint from local residents as well as
party-type events.
 
The Granville Centre is council-owned and as a result the usual procedures
for resolution of noise complaints cannot be used. Instead the Nuisance
Control Team has worked with other Departments within the council to
address the issue.
 
This action included the installation of a noise limiter in 2009/10 to
limit the impacts of loud amplified music from events held at the centre,
liaising with centre operatives following complaints to prevent future
problems and offering advice about measures that could be taken. This
unfortunately was not sufficient to prevent additional complaints (the
noise limiter was easy to by-pass) and fundamentally the structure of the
building would not prevent the egress of loud amplified music.
 
The council (Property and Asset Management Team) commissioned an acoustic
report in 2011 to obtain an independent evaluation of options for
resolving noise nuisance. The main findings were:
·        sound insulation of the Centre’s facades is governed by the
single glazed windows which cannot control noise breakout;
·        mechanical ventilation will be required if the premises is to be
used for events with amplified music;
·        the maximum noise attenuation that can be achieved is between 30
dB and 35 dB;
·        this is likely to be insufficient to reduce noise breakout to a
level that would avoid disturbing neighbours;
·        music measured externally was significantly louder than the
background noise levels;
·        the level of music noise should be reduced to at least 15 dB
lower than background noise levels at the nearest sensitive receptors.
 
Based on the information in this report a programme for improvement was
considered. The Nuisance Control Team have advised the centre that the
nature of events involving loud amplified music, together with the
proximity of housing and the very old nature of the building’s
construction, mean that there is a low degree of confidence that
insulation will prevent nuisance arising from events involving sound
systems. We have advised that a more successful and cost-effective
approach is likely to be to cease lets involving sound systems and very
loud activity, in anticipation that this will not affect a wide range of
other arts, community and cultural events at the centre.
A copy of the report is attached.

Please note that the information provided may be subject to copyright and
you may require further permission from the Council to re-use it. If you
require further guidance please write to FOI (contact details below).

If you are dissatisfied with the response or how the Council has handled
your request you can complain to the Council by writing to the following
address: FOI at Brent Civic Centre, Floor 4, Engineers Way, Wembley HA9
0FJ.  Telephone 020 8937 1426, e-mail [1][Brent Borough Council request email].  It is the
Council's policy to ensure that, where practicable, your complaint is
dealt with by someone who was not involved in the original decision.  You
also have a right of appeal about our decision to the Information
Commissioner, however, the Information Commissioner will not normally
consider an appeal until you have exhausted your rights of redress and
complaint to the Council. The Information Commissioner can be contacted as
follows:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF; Telephone: 01625 545 700,
www.informationcommissioner.gov.uk

As part of our commitment to improve our service to our customers we would
welcome any feedback on the way that we have dealt with your request.

Yours sincerely

Lorna Alder,
Performance and Standards Officer

Phone: (020) 8937 5252
[email address]
 

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The use of Brent Council's e-mail system may be monitored and
communications read in order to secure effective operation of the system
and other lawful purposes.

References

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Lorna Alder, Brent Borough Council

2 Attachments

Brent Council - INFORMATION REQUEST

Our Reference: 222108468
====================================================

Dear Mr. Barson,

Your request for information has now been considered and the information
requested is
enclosed.

Attached is a redacted file from the Nuisance Control Team, and a list of
Temporary Event Notices applied for, which also indicates if any
representations were made.  There have not been any complaints made about
the Granville Centre to our Licensing Team.
I have checked with colleagues in Transportation and their internal
correspondence register.  There are no records of concerns regarding
parking at the Granville Centre.
The Parking Service are not able to provide specific details of any
parking tickets that may have been issued as to extract any
such information would exceed 18 hours of officer time.

Please note that the information provided may be subject to copyright and
you may require further permission from the Council to re-use it. If you
require further guidance please write to FOI (contact details below).

If you are dissatisfied with the response or how the Council has handled
your request you can complain to the Council by writing to the following
address: FOI at Brent Civic Centre, Floor 4, Engineers Way, Wembley HA9
0FJ.  Telephone 020 8937 1426, e-mail [1][Brent Borough Council request email].  It is the
Council's policy to ensure that, where practicable, your complaint is
dealt with by someone who was not involved in the original decision.  You
also have a right of appeal about our decision to the Information
Commissioner, however, the Information Commissioner will not normally
consider an appeal until you have exhausted your rights of redress and
complaint to the Council. The Information Commissioner can be contacted as
follows:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF; Telephone: 01625 545 700,
www.informationcommissioner.gov.uk

As part of our commitment to improve our service to our customers we would
welcome any feedback on the way that we have dealt with your request.

Yours sincerely

Lorna Alder,
Performance and Standards Officer

Phone: (020) 8937 5252
[email address]
 

--
The use of Brent Council's e-mail system may be monitored and
communications read in order to secure effective operation of the system
and other lawful purposes.

References

Visible links
1. mailto:[Brent Borough Council request email]