Complaints

Trevor R Nunn made this Freedom of Information request to Derbyshire Dales District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Phillip Horsfield, Derbyshire Dales District Council

Dear Mr Nunn It has been brought to our attention that we have not
been receiving FOI requests via this website.

Now we have the details we will respond as quickly as we are able.
In the meantime if you require further information please do not
hesitate to contact me.

Yours sincerely Phillip Horsfield Solicitor Tel: 01629 761319
[email address]

Phillip Horsfield, Derbyshire Dales District Council

Dear Mr Nunn

Please find below the results to your FOI request.

Total number of complaints received in period = 19 Ombudsman
notified by complainant = 6 - 31.57% Of these:- Premature = 3 -
15.78% Ongoing = 1 - 5.26% Ombudsman recommended course of action
to Council = 1 - 5.26% Ombudsman took no action = 1 - 5.25%

I hope this deals with your request. If you are unhappy with the
outcome, then you have the right to complain to the Complaints
Officer at Derbyshire Dales District Council, Town Hall, Matlock,
DE4 3NN who will provide you with details of the complaints
procedure. Alternatively, having exhausted the Council's complaints
procedure you may complain to the Information Commissioner under
Section 50 of the Freedom of Information Act.