Complaints

The request was successful.

Dear Sir or Madam,

Pre-question clarification: A complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Yours faithfully,

Trevor R Nunn

Harrison, Iain, Coventry City Council

Dear Mr Nunn

Thank you for your email requesting information about Complaints under
the Freedom of Information Act 2000. Your request will be processed
under the terms of the Act.

In line with the Freedom of Information Act 2000 we will respond to you
within 20 working days of the date that we received your request. If
there are any problems with this request that may delay the
dissemination of information, we will contact you immediately.

If you have any other issues relating to this request please do not
hesitate to contact me.

Yours sincerely

Iain Harrison
Information Governance Officer
Contracts & Governance Team,
Customer & Workforce Services,
Coventry City Council
Council House,
Earl Street
Coventry, CV1 5RR

Telephone No: 024 7683 3305
Fax No: 024 7683 3395

www.coventry.gov.uk

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Harrison, Iain, Coventry City Council

1 Attachment

Dear Mr Nunn

With regard to your recent request for information, please fid Coventry
City Council's response attached.

Yours sincerely

Iain Harrison
Information Governance Officer
Contracts & Governance Team,
Customer & Workforce Services,
Coventry City Council
Council House,
Earl Street
Coventry, CV1 5RR

Telephone No: 024 7683 3305
Fax No: 024 7683 3395

[1]www.coventry.gov.uk

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