Complaints
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
Dear Mr Nunn
Thank you for your email requesting information about Complaints under
the Freedom of Information Act 2000. Your request will be processed
under the terms of the Act.
In line with the Freedom of Information Act 2000 we will respond to you
within 20 working days of the date that we received your request. If
there are any problems with this request that may delay the
dissemination of information, we will contact you immediately.
If you have any other issues relating to this request please do not
hesitate to contact me.
Yours sincerely
Iain Harrison
Information Governance Officer
Contracts & Governance Team,
Customer & Workforce Services,
Coventry City Council
Council House,
Earl Street
Coventry, CV1 5RR
Telephone No: 024 7683 3305
Fax No: 024 7683 3395
www.coventry.gov.uk
Dear Mr Nunn
With regard to your recent request for information, please fid Coventry
City Council's response attached.
Yours sincerely
Iain Harrison
Information Governance Officer
Contracts & Governance Team,
Customer & Workforce Services,
Coventry City Council
Council House,
Earl Street
Coventry, CV1 5RR
Telephone No: 024 7683 3305
Fax No: 024 7683 3395
[1]www.coventry.gov.uk
This e-mail and any files transmitted with it are confidential and are
intended solely for the use of the addressee. If you have received this
e-mail in error, you are requested to contact the sender
All e-mails are monitored by Coventry City Council IT Security, using
M@ilMeter and Star Filtering Services.
The views contained in this e-mail are those of the author and not
necessarily those of Coventry City Council.
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now