Complaints

Thank you for your request for information and I confirm we shall
respond as quickly as possible but not later than 1 November 2008.

Wendy Kassamani
Information Compliance Officer
Brighton & Hove City Council
Tel: 01273 296636

show quoted sections

Regarding your request for information under the Freedom of Information
Act 2000: Ref: foi/431/08

Pre-question clarification: A complaint against a council may

consist purely on an administrative error or it may also include a

potentially criminal act and/or infringements of a complainants

civil rights (legal and/or human rights).

Therefore, I would like the following information, over the last 12

months, as a percentage of total complaints against the council how

many ended up being dealt with by,

1)the Local Government Ombudsman?

2)the Police?

3)Solicitors and/or the courts?

Please find set out below the information requested through the above
request:

Total Number of Stage 1's (03/10/2007 - 03/10/2008) = 1699

Total Number of OMB for same period 82

Total number of OMB's as percentage of Stage 1's received = 4.83%

Police - none

Solicitors - none

Should you have any queries concerning this request please contact me,
remembering to quote the reference number shown above.

If you are not satisfied how your request has been handled, you can
appeal. Please write to:

Freedom of Information Appeals

Room 218

Brighton & Hove City Council

Hove Town Hall

Norton Road

Hove BN3 4AH

[1][email address]

If you have any queries regarding this process, please contact me via the
contact details below.

Re-use of Public Sector Information and Copyright Statement

Where information has been supplied, you are advised that the copyright in
that material is owned by Brighton & Hove City Council and/or its
contractor(s) unless otherwise stated. The supply of documents under the
Freedom of Information Act does not give the recipient an automatic right
to re-use those documents in a way that would infringe copyright, for
example, by making multiple copies, publishing and issuing copies to the
public.

Brief extracts of the material can be reproduced under the "fair dealing"
provisions of the Copyright Design and Patents Act 1998 (S.29 and S.30)
for the purposes of research for non-commercial purposes, private study,
criticism, review and news reporting.

Authorisation to re-use copyright material not owned by Brighton & Hove
City Council and/or its contractor(s) should be sought from the copyright
holders concerned.

If you are considering re-using the information disclosed to you through
this request, for any purpose outside of what could be considered for
personal use, then you are required under the Public Sector Re-use of
Information Regulations 2005 to make an Application for Re-use to the
organisation from which you have requested the information. Applications
for Re-Use should be directed to Mr Paul O'Neill at the address above.

If you are still not satisfied after your complaint has been investigated,
you can escalate your complaint to the Information Commissioners Office.
The contact details are:

The Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone number: 01625 545745

e-mail: [2][email address]

Website: [3]www.dataprotection.gov.uk

If you have any queries regarding this process, please contact me via the
contact details below.

Wendy Kassamani

Information Compliance Officer

Brighton & Hove City Council

Hove Town Hall

Norton Road

Hove, BN3 4AH

Tel: 01273 296636

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References

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