Dear Westminster City Council,

How many complaints have you upheld regarding children’s services?
Between 2015-2018
How many complaints have you received?
Between 2015-2018
Yours faithfully,

Stephen murray

Westminster City Council

Information request
Our reference: 8042734

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Dear Sir/Madam
 
Thank you for contacting Westminster City Council's Information Management
Team. 

Your query will be allocated for response, and someone will contact you
within 5 working days to confirm the details of your request and whether
it is subject to a fee. 

Please see the Westminster City Council website for further information on
Data Protection policies
- [1]http://www.westminster.gov.uk/services/c...

Kindest regards, 
 
Information Management Team
Westminster City Council
5 Strand
London
WC2N 5HR
[email address]
 
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References

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Westminster City Council

Information request
Our reference: 8042734

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Dear Sir/Madam,
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 21 August
2018.
 
Request summary
Dear Westminster City Council,
How many complaints have you upheld regarding children's services?
Between 2015-2018
How many complaints have you received?
Between 2015-2018
Yours faithfully,
Stephen murray
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Please use this email address for all replies to this request:
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We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 19 September 2018.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours faithfully,
 
 
Westminster City Council
Email: [1][Westminster City Council request email]
Web: [2]www.westminster.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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Westminster City Council

Information request
Our reference: 8042734

--------------------------------------------------------------------------

Dear Mr Murray
 
Re. Freedom of Information Request  8042734
 
Thank you for your recent request to the Council. You asked to be provided
with the following information:
 

Scheme
Freedom of Information Act

Details
Dear Westminster City Council,
How many complaints have you upheld regarding children's services?
Between 2015-2018
How many complaints have you received?
Between 2015-2018
Yours faithfully,
Stephen murray

 
Response ' Clarification required
 
Unfortunately I cannot identify the information you have requested from
the details you have provided.
 
Please therefore can you provide further details as to the context in
which we may hold the information.
 
I am writing to ask you to clarify your request. This is because we are
not certain that we have understood your request correctly and we need
further details from you in order to identify and locate more information.
If you can please clarify on whether the number of complaints required are
those under the Children's Act 1989, and do they include complaints for
Special Educational Needs and Disabilities (SEND)?
 
Advice & Assistance
 
Your request will be placed on hold until you provide the clarifications
as set out in the section above, whereupon your request will be allocated
to the relevant department(s) for consideration. You will receive a
response within the statutory timescale of 20 working days (from date of
receipt of the clarification) as defined by Act.
 
For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then it cannot be
released. You will be informed if any exemptions apply.
 
There may be a fee payable for this information. This will be considered
and you will be informed of the fee payable if this is the case. In this
event the fee must be paid before the information is processed and
released.
 
Advice on the Freedom of Information Act 2000 AND/OR Environmental
Information Regulations 2004 is available from the Information
Commissioner and I provide his contact details here for your reference:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113 or 01625 545745
Fax: 01625 524510
[1]www.ico.gov.uk
  
Yours faithfully
 
 
Westminster City Council
Web: [2]www.westminster.gov.uk
 
NOTE: Please do not edit the subject line when replying to this email.

References

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2. file:///tmp/www.westminster.gov.uk

Dear Westminster City Council,

Dear Westminster City Council,

Basically how many complaints did you receive regarding children services, 2015-2018.
How many of those complaints did you uphold?
I hope that’s simple enough for your interpretation.

Yours sincerely,

Stephen murray

Westminster City Council

1 Attachment

Information request
Our reference: 8042734

--------------------------------------------------------------------------

 
Dear Sir
 
Thank you for your request for information received on 21 August 2018.
 
Please find attached our response to your request.

If you are dissatisfied with your response please send your Internal
Review request to the email address below

[1][Westminster City Council request email]

 
Yours faithfully
Westminster City Council

Web: [2]www.westminster.gov.uk
 
NOTE: Please do not reply to this email.

References

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