Complaints
Dear South London and Maudsley NHS Foundation Trust,
Please could you let me know, within the next 30 days under the Freedom of Information Act:
In the last five years how many complaints have been made about the complaints process?
In the last five years how many complaints have not been resolved and gone to the Ombudsman?
In the last five years how many cases of clinical negligence have been taken out against the Trust?
Many thanks,
Spencer Gasson
Information Governance Office
Maudsley Hospital
Denmark Hill
London SE5 8AZ
Email: [1][South London and Maudsley NHS Foundation Trust request email]
Dear Mr Gasson,
I am writing to acknowledge receipt of your recent request for information
about Complaints. Your request was received on 25^th July 2018 and we are
dealing with it under the terms of the Freedom of Information Act (2000).
We aim to provide you with the information requested within the 20 working
days. In certain exceptional circumstances a fee may be payable and if
that is the case, I will let you know the likely charges before
proceeding. You will receive a notification if an exemption applies to the
disclosure of this information under the Freedom of Information Act
(2000).
If you have any queries about this letter, please contact us at
[2][South London and Maudsley NHS Foundation Trust request email]
Yours sincerely,
Ms Toyin Kazeem
Archives and Assurance Manager
Subject access request timeframe is now 30 days.
References
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1. mailto:[South London and Maudsley NHS Foundation Trust request email]
2. mailto:[South London and Maudsley NHS Foundation Trust request email]
Dear Mr Gasson,
Please find enclosed response to your request for information.
Regards
Ms Toyin Kazeem
Archives and Assurance Manager
Subject access request timeframe is now 30 days.
Dear Kazeem, Toyin,
Thanks I really appreciate providing that information. Please pass on my thanks to the staff involved.
Yours sincerely,
Spencer
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