Dear Ceredigion Council,
Would you please provide me with the following information:
In the past 12 months, and at todays date, would you please let me know:
1. How many complaints have been made to or referred to the complaints department?
2. How many of those complaints were fully investigated (stage 2) and in how many of these instances was a response sent to the complainant within 20 working days?
3. How many complaints were investigated by an Independent investigator and who chooses who can work as an independant investigator for the LA?
4. How many complaints were made where no response, or only a holding response was sent in 20 working days?
5. How many complaints were upheld? How many were upheld in part and how many were not upheld?
6. How many complaints received no reply whatsoever?
7. How many complaints were investigated by the PSOW?
8. How many complaints investigated by the PSOW were upheld, either in part or in full?
Diolch am eich neges e-bost a fydd yn cael sylw gan y swyddog cyswllt
priodol maes o law.
Thank you for your e-mail communication which will receive attention from
the appropriate link officer
Er y cymerir pob gofal posib i sicrhau cywirdeb unrhyw wybodaeth a chyngor
a roddir yn yr ohebiaeth hon, ni dderbynnir atebolrwydd am unrhyw
golledion a all godi o unrhyw gamgymeriadau sy'n gynwysedig ac fe'ch
atgoffir o'r angen i chi ofyn am gyngor proffesiynol eich hun.
Bwriedir y neges ebost hon, ac unrhyw atodiadau iddi, at sylw'r person(au)
y'i danfonwyd atynt yn unig. Os nad chi yw'r derbynnydd y cyfeiriwyd y
neges hon ato ef neu hi, neu'r person sydd gyfrifol am drosglwyddo'r neges
hon iddo ef neu hi, mi ddylech hysbysu'r anfonwr ar eich union. Oni bai
mai chi yw'r person neu gynrychiolydd y person y cyfeiriwyd y neges hon at
ef neu hi nid ydych wedi eich awdurdodi i, ac ni ddylech chi, ddarllen,
copio, dosbarthu, defnyddio na chadw'r neges hon nac unrhyw gyfran ohoni.
O dan y Ddeddf Amddiffyn Data 1998 a Deddf Rhyddid Gwybodaeth 2000 gellir
datgelu cynnwys y negest ebost hon.
While reasonable care is taken to ensure the correctness of any
information and advice given in this correspondence no liability is
accepted for losses arising from any errors contained in it and you are
reminded of the need to obtain your own professional advice.
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Under the Data Protection Act 1998 and the Freedom of Information Act 2000
the contents of this email may be disclosed.
Dear Mrs O'Reilly
Many thanks for your e-mail dated 22nd August 2017.
The content of your e-mail forms a request under the Freedom of Information Act 2000 and Ceredigion County Council has a timeframe of 20 working days in which to respond, which is on or before 20th September 2017.
We will therefore be in further contact with you.
Tîm Cwynion a Rhyddid Gwybodaeth
Complaints & Freedom of Information Team Cyngor Sir Ceredigion County Council Penmorfa Aberaeron
Rhyddid Gwybodaeth / Freedom of Information [email address].cymru / [Ceredigion County Council request email]
Dear Mrs O'Reilly,
Many thanks for your Freedom of Information request dated 22nd August
Please see attached response to your request.
I hope that this information will be of assistance but if you have any
complaints in relation to this FOI response the Council does operate an
internal appeals procedure. If you wish to utilise this procedure then
please write to, Mr Alun Williams, Cyngor Sir Ceredigion County Council,
Neuadd Cyngor Ceredigion, Penmorfa, Aberaeron, Ceredigion, SA46 OPA or via
email through [Ceredigion County Council request email].
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