Complaints
Trevor R Nunn made this Freedom of Information request to Bolsover District Council This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Sir or Madam,
Pre-question clarification: A complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,
1)the Local Government Ombudsman?
2)the Police?
3)Solicitors and/or the courts?
Yours faithfully,
Trevor R Nunn
Thank you for your message.
We check and process our [Bolsover District Council request email] mail box between 9.00am and 5.00pm Monday to Friday. Your message will now be read on our next working day.
In case of an emergency please call our Contact Centre on 01246 242424.
Our website www.bolsover.gov.uk also contains a lot of information, which you may find useful, for example, making a payment, reporting a problem or finding details of your nearest re-cycling site.
Kind regards
Customer Service and Performance Department
Bolsover District Council
Please Ask For: Lee Montecalvo
Direct Line: 01246 242383
E-mail: [email address]
Date: 7th October 2008
Trevor R Nunn
[FOI #3359 email]
Dear Trevor R Nunn
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - 02/10/08
I am writing to acknowledge your request for information received on 2nd
October 2008.
Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, together with your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not
to release the information to you. You will be informed if this is the
case.
There may a fee for this information. This will be considered and you
will be informed if a fee is payable. In this event the fee must be paid
before the information is processed and released. The 20 working day
time limit for responses is suspended until receipt of the payment.
If you have any queries or concerns then please contact the Customer
Service and Performance Department at District of Bolsover, Sherwood
Lodge, Bolsover, Derbyshire, S44 6NF, telephone 01246 242383, e-mail
[email address].
Further information is also available from the Information Commissioner
at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk
Yours sincerely
Lee Montecalvo on behalf of Kath Drury
Customer Service and Access Officer
Please Ask For: Lee Montecalvo
Direct Line: 01246 242383
E-mail: [email address]
Date: 23rd October 2008
Trevor R Nunn
[FOI #3359 email]
Dear Trevor R Nunn
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - 02/10/08
Your request for information has now been considered and, to the best of
our knowledge, the information we hold which relates to your request is
set out below.
1) This information is available by other means. Please look at
the information held on an Executive Report on 12th May 2008 titled
Compliments, Comments, Complaints and Freedom of Information Requests by
using the link below:
http://217.158.161.184/reportsagendas/pd...
49.pdf
2) No information held
3) No information held
I hope that you are satisfied with our response. However, if you are
dissatisfied in any way with the handling of your information request
your next step would be to clearly state in writing why you are
dissatisfied and the Council will treat this as a formal complaint in
accordance with our Compliments, Comments and Complaints policy. This
policy is available on the Council's website www.bolsover.gov.uk or by
contacting the Customer Service and Performance Department on 01246
242383 or by emailing [email address] .
We also have a duty to make you aware of the Information Commissioner's
Office, which is an independent body who monitor the Data Protection
Act, the Freedom of Information Act and Environmental Information
Regulations, and make sure organisations fulfil their legal obligations
under the Acts. They can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk
Yours sincerely
Lee Montecalvo on behalf of Kath Drury
Customer Service and Access Officer
Dear Enquiries,
The link you have provided does not work. I searched the council website and found the minutes of the meeting in which the report is mentioned but could not track the report you suggest would answer my FOI request. Will you please send me a working link to the document in question or a copy of the document itself please.
Yours sincerely,
Trevor R Nunn
Thank you for your message.
We check and process our [Bolsover District Council request email] mail box between 9.00am and 5.00pm Monday to Friday. Your message will now be read on our next working day.
In case of an emergency please call our Contact Centre on 01246 242424.
Our website www.bolsover.gov.uk also contains a lot of information, which you may find useful, for example, making a payment, reporting a problem or finding details of your nearest re-cycling site.
Kind regards
Customer Service and Performance Department
Bolsover District Council
http://217.158.161.184/reportsagendas/pd...
49.pdf
Dear Mr Nunn
Please try the we link above, or see the attached document.
Thank you
Miss Lee Montecalvo
Performance Analyst Administrative Assistant
Customer Service and Performance Department
Bolsover District Council
Sherwood Lodge
Bolsover
Chesterfield
Derbyshire
S44 6NF
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Alex Skene left an annotation ()
Hi Trevor - the link was broken by the whatdotheyknow software due to a line break in the email - this is the correct location:
http://217.158.161.184/reportsagendas/pd...