Complaints

The request was partially successful.

Dear North Lincolnshire Council,

How many complaints are made against North Lincolnshire council yearly?
How many complaints are made against North Lincolnshire Council Tax benefit department yearly?
How many complaints are made against North Lincolnshire Council Housing benefit department yearly?
How many complaints are made against North Lincolnshire Council Tax revenue department yearly?
How many of these complainants are satisfied with the outcome of complaint?
How many of these complaints go on to LGO?

Yours faithfully,
Miss E Fisher
Welfare rights

customerservice@northlincs.gov.uk, North Lincolnshire Council

Dear Sir/Madam,

I write to confirm receipt of your request for information under section 1(1) of the Freedom of Information Act 2000, which was received on the date shown below and is now being processed. Your request has been given the unique reference number as stated below and you should quote this reference number in all correspondence.

The twenty working day time limit for responding to your request has been activated from the day after the date your request was received. If we are unable to deal with your request within that time limit, you will be contacted to explain the reasons for the delay.

As part of our duty to advise and assist you with your request, should you have any further problems or queries, please use the below address or contact numbers, stating your name, address and reference number.

Local Link Office
Church Square House,
30-40 High Street,
Scunthorpe,
North Lincolnshire,
DN15 6NL

Telephone: 01724 296820
E-Mail: [email address]

Date Received: 30 May 2017

Name: Mr Welfare Rights
Address: CIVIC CENTRE ASHBY ROAD SCUNTHORPE NORTH LINCOLNSHIRE DN16 1AB
Telephone Number:
Mobile Number:
E-Mail Address: [FOI #409374 email]

Reference Number: INF2808204

Details of Request:
From: Welfare rights <[FOI #409374 email]>
Sent: 30 May 2017 09:36
To: customerservice
Subject: Freedom of Information request - Complaints

Dear North Lincolnshire Council,

How many complaints are made against North Lincolnshire council yearly?
How many complaints are made against North Lincolnshire Council Tax benefit department yearly?
How many complaints are made against North Lincolnshire Council Housing benefit department yearly?
How many complaints are made against North Lincolnshire Council Tax revenue department yearly?
How many of these complainants are satisfied with the outcome of complaint?
How many of these complaints go on to LGO?

Yours faithfully,
Miss E Fisher
Welfare rights

This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded.
Please think before you print- North Lincolnshire Council greening the workplace.

Steve Cowlbeck,

Dear Miss Fisher/Mr Welfare Rights

 

I refer to your recent Freedom of Information request which was received
on 30 May 2017.

 

Please find below all of your questions, with our response immediately
following each of these :

 

 

How many complaints are made against North Lincolnshire council yearly?

 

458 (figure for 2016/17)

 

 

How many complaints are made against North Lincolnshire Council Tax
benefit department yearly?

 

How many complaints are made against North Lincolnshire Council Housing
benefit department yearly?

 

37.3 (average figure for 2014/15, 2015/16 and 2016/17)

 

Figures for Housing Benefit and Council Tax benefit/reduction complaints
are combined, since many complaints are combined.

 

 

How many complaints are made against North Lincolnshire Council Tax
revenue department yearly?

 

14.7 (average figure for 2014/15, 2015/16 and 2016/17)

 

 

How many of these complainants are satisfied with the outcome of
complaint?

 

This information is not collected or held.

 

How many of these complaints go on to LGO?

 

27 (figure for 2016/17)

 

 

I trust this is satisfactory, but if you are unhappy about how we have
dealt with your request then please let me know and I will refer the
matter to the council’s [1]Information Complaints Policy.  Alternatively
you can complain by e-mail using the following email address:
[North Lincolnshire Council request email].

 

Yours sincerely

 

Steve Cowlbeck, Freedom of Information Coordinator  -  Finance, Northern
Lincolnshire Business Connect

Hewson House, Station Road, Brigg, DN20 8XB 

 

 

[2]www.northlincs.gov.uk    |     [3]www.nelincs.gov.uk

 

This e-mail expresses the opinion of the author and is not necessarily the view of the Council. Please be aware that anything included in an e-mail may have to be disclosed under the Freedom of Information Act and cannot be regarded as confidential. This communication is intended for the addressee(s) only. Please notify the sender if received in error. All Email is monitored and recorded.
Please think before you print- North Lincolnshire Council greening the workplace.

References

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1. http://www.northlincs.gov.uk/your-counci...
2. http://www.northlincs.gov.uk/
3. http://www.nelincs.gov.uk/