Complaints

stian alexander made this Freedom of Information request to House of Commons

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear House of Commons,

Can you please let me have a copy of any log/comments book or
similar which allows customers and or staff/visitors to register
comments about food and drink they receive at any outlet (bars,
restaurants, shops catering services) in the House of Commons for
the most recent six-month period.

Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or
hospitality on offer with any replies to these complaints
(including emails).

How many complaints did you receive in the most recent six-month
period in relation to food and drink served in the House of Commons
dining facilities? Please provide copies of the letters of
complaint.

Additionally can you provide me with all details of complaints
about the food/restaurants/bars/catering services in the House of
Commons.

Yours faithfully,

Stian Alexander

FOICOMMONS, House of Commons

Dear Mr Alexander,

Thank you for your request for information dated 9th January 2014, received by us on the same date, which is copied below.

We will endeavour to respond to your request promptly but in any case within 20 working days i.e. on or before 6th February 2014.

If you have any queries about your request, please use the request number quoted in the subject line of this email.

Yours sincerely,

Sarah Price | IRIS Support Officer
Information Rights and Information Security (IRIS) Service | House of Commons

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FOICOMMONS, House of Commons

9 Attachments

Dear Stian Alexander,

 

 

Freedom of Information Request F14-023

 

Thank you for your request for information which is copied below.  You
asked us to provide you with information about comments and complaints
about the catering service in the House of Commons for the most recent 6
month period.

 

You have previously requested this information up until 15 August 2013. 
This information was published on the ‘WhatDoTheyKnow?’ website here:
[1]https://www.whatdotheyknow.com/request/c...

 

Consequently we have supplied the relevant data from this date onwards,
rather than 9 July 2013 as requested.

 

1)  Can you please let me have a copy of any log/comments book or similar
which allows customers and/or staff/visitors to register comments about
food and drink they receive at any outlet (bars, restaurants, shops
catering services) in the House of Commons for the most recent 6 month
period.

 

Please find attached full details of feedback received by the Catering
Services Department from 15 August to the date of your request.  This
includes and a list of feedback comments resulting from a catering survey
carried out in the cafeterias in November 2013.

 

2)  Also, can you send me copies of any written complaints from
staff/customers about any aspect of the catering service or hospitality on
offer with any replies to these complaints (including emails).

 

All data held in respect of this question is included in the attached
document and included in the online publication referred to above.

 

3)  How many complaints did you receive in the most recent 12-month period
in relation to food and drink served in the House of Commons dining
facilities? Please provide copies of the letters of complaint.

 

The total number of complaints is not recorded and is therefore not held. 
Feedback for the banqueting/dining facilities is included in the response
documents attached.    

 

4)  Additionally can you provide me with all details of complaints about
the food/restaurants/bars/catering services in the House of Commons.

 

This information is included in the attached document.

 

Please note personal data has been redacted. This information is exempt by
virtue of section 40 (2) of the Freedom of Information Act 2000 (the
exemption for personal information), as disclosure of this information to
the public generally, in the House’s view, would not be consistent with
data protection principles in the Data Protection Act 1998 (DPA). This is
an absolute exemption and the public interest test does not apply.

 

Details of links to intranet pages within the Houses of Parliament have
also been removed as these are not accessible outside of the Parliamentary
network.

 

You may, if dissatisfied with the handling of your request, ask the House
of Commons to conduct an internal review of any decision regarding your
request. Requests for internal review should be addressed to: Freedom of
Information Officer, Department of HR and Change, House of Commons London
SW1 0AA or [2][House of Commons request email]. Please ensure that you specify
the full reasons for the internal review and any arguments or points that
you wish to make.

 

If you remain dissatisfied, you may appeal to the Information Commissioner
at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF,
[3]www.ico.gov.uk.

 

Yours sincerely,

 

 

         
IRIS Officer
Information Rights and Information Security (IRIS) Service | House of
Commons

 

 

 

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G Webber left an annotation ()

I'm wondering why they've blanked out the name of the brand of vodka in 'vodka query.pdf' – surely it can't be personal information?