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Complaints

Kate Brown made this Freedom of Information request to Norfolk and Suffolk NHS Foundation Trust

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Dear Norfolk and Suffolk NHS Foundation Trust,

Please provide me with the following information:

The number of complaints received in the year 2018, and how many are still open.

The number of complaints received in the year 2019, and how many are still open.

The number of complaints received in the year 2020, and how many are still open.

Yours faithfully,

Kate Brown

Information Rights, Norfolk and Suffolk NHS Foundation Trust

1 Attachment

Dear Requestor

 

Thank you for your request for information. We will respond to your
request promptly and in any event within 20 working days of the date of
receipt of your request.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

 

If you have any queries, about this email, please contact me. Please
remember to quote the reference number above in any future correspondence.

 

Important: Please note that you may experience a delay when making an
information rights requests during the pandemic. Where possible we will
continue to deliver our usual service for all requests. However, resources
and staff may be diverted from our usual work to support the Trust and our
service users as we prioritise other areas or adapt our approach during
this pandemic. Should your request be delayed we will endeavour where
possible to notify you and keep you updated on the progress of your
request. For further information please refer to the link to the
Information Commissioners Office who regulate the Data Protection and
Freedom of Information laws in England. [1]The ICO’s updated regulatory
approach in response to the coronavirus pandemic

 

Yours sincerely

 

Annette Lynskey

Information Rights Assistant

Norfolk and Suffolk NHS Foundation Trust

 

DD: 01603 421762

[mobile number]

E: [2][email address]

 

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE

 

show quoted sections

Information Rights, Norfolk and Suffolk NHS Foundation Trust

1 Attachment

Dear Requestor

 

Thank you for your recent request under the Freedom of Information Act.
Please see below the information you have requested.

 

No. Question Answers
The number of complaints received in the year 636 Complaints received
2018, and how many are still open
2 remain open
The number of complaints received in the year 636 Complaints received
2019, and how many are still open
17 Remain open
The number of complaints received in the year 498 Complaints received
2020, and how many are still open
85 remain open

 

 

If you are not satisfied with our decision regarding your request, you
have the right to appeal and should in the first instance write to Richard
Green, Data Protection Officer, via the email address
[1][email address]  who will undertake an internal
review of your request. Our maximum response time to conduct our internal
review will be 40 working days.

 

If you are still not satisfied you can contact the Information
Commissioner’s Office, who oversees Freedom of Information and Data
Protection in the United Kingdom. The contact details are listed below:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 01625 545740

[2]www.ico.gov.uk

 

Yours sincerely

 

Sarah Ayto

Information Rights Officer

Norfolk and Suffolk NHS Foundation Trust

 

DD: 01603 421717

[mobile number]

E: [3][email address]

 

Hellesdon Hospital, Drayton High Road, Norwich, NR6 5BE

 

 

[4]NSFT Email Disclaimer

References

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1. mailto:[email address]
2. http://www.ico.gov.uk/
3. mailto:[email address]
4. http://www.nsft.nhs.uk/Pages/TC.aspx

We don't know whether the most recent response to this request contains information or not – if you are Kate Brown please sign in and let everyone know.