Complaints

Mr Jonathon Proctor made this Freedom of Information request to Dyfed Powys Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Mr Jonathon Proctor

Dear Dyfed Powys Police,

I Request to know the following information under the freedom of information act

I Request to know how many complaints were made against
Dyfed Powys Police between the 1st of January 2011 and 1st of January 2012

I Request to know how many Claims for damages were issued in the county court against Dyfed Powys Police

I Request to know how much was spent by Dyfed Powys Police in defending these cases for example in counsel fee's and
solicitor fee's

A copy of this request can be provided in Cymraeg if needed and a copy of the response in English and Cymraeg would be appreciated

Yours faithfully,

Mr Jonathon Proctor

1 Attachment

Dear Mr Proctor

 

Reference No: 457/2012

 

Thank you for your request for information dated 25^th August 2012 and
received by the Freedom of Information Unit on 28^th August 2012
concerning Complaints/Claims against Dyfed Powys police.  This request
will be dealt with under the terms of the Freedom of Information Act 2000.

 

Your request will now be considered and we aim to provide a response
within the statutory timescale of 20 working days i.e. 29^th September
2012 as defined by the Act, subject to the information not being exempt or
containing a reference to a third party. In some circumstances Dyfed-Powys
Police may be unable to achieve this deadline. If this is likely you will
be informed and given a revised time-scale at the earliest opportunity.

 

There may be a fee payable for the retrieval, collation and provision of the
information you request. If this is the case you will be informed and the 20
working day timescale will be suspended until we receive payment from you. If
you choose not to make a payment then your request will remain unanswered.

 

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

 

Should you find at any stage that you no longer require the information
requested, it would be appreciated if you could notify us that you wish to
withdraw your request.

 

I should like to take this opportunity to thank you for your interest in
Dyfed-Powys Police.

 

Yours sincerely

 

 

 

 

 

Deborah Stockwell

 

Cymorth Gweinyddol/Administrative Support

Uned Rhyddid Gwybodaeth/Freedom of Information Unit

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel:  0845 330 2000 est/ext: 23457

Llinell Uniongyrchol/Direct Line:  01267 226596

[1][Dyfed Powys Police request email]

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch heddlu Dyfed
Powys drwy Gynllyn Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about Dyfed-Powys Police via the
Dyfed-Powys Police Publication Scheme and the Dyfed-Powys Police
Disclosure Log?  Both are available via the following links:

 

[2]www.dyfed-powys.police.uk/en/information

 

[3]www.dyfed-powys.police.uk/en/information/responses

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure. If you decide to request such a review and
having followed the Constabulary’s full process you are still dissatisfied, then
you have the right to direct your comments to the Information Commissioner who
will give it consideration.

 

E-MAIL CONFIDENTIALITY STATEMENT

This e-mail and any files transmitted with it are not necessarily the view
of Dyfed-Powys Police. It is intended only for the person or entity named
above. If you have received this e-mail in error please notify the
originator and erase this e-mail from your system. If you are not the
intended recipient or the employer or agent responsible for delivering it
to the intended recipient, you are hereby notified that any use, review,
dissemination, distribution or copying of the e-mail is strictly
prohibited. This e-mail and any files transmitted within it have been
checked for all known viruses. The recipient should still check the e-mail
and any attachments for the presence of viruses, as Dyfed-Powys Police
accepts no liability for any damage caused by any virus transmitted by
this e-mail.

DATGANIAD CYFRINACHEDD E BOST

Nid yw'r e-bost hwn nag unrhyw ffeiliau a drosglwyddir gydag ef o
angenrheidrwydd yn adlewyrchu barn Heddlu Dyfed-Powys. Bwriedir yr e-bost
ar gyfer y person neu'r sefydliad a enwir uchod. Os derbyniwyd yr e-bost
hwn trwy gamgymeriad, dylid hysbysu'r anfonydd a dileu'r e-bost oddi ar
eich system os gwelwch yn dda. Os na'i fwriadwyd ar eich cyfer chi ac nid
chi yw'r cyflogwr na'r asiant sy'n gyfrifol am roi'r e-bost i'r derbynnydd
bwriadedig, fe'ch hysbysir gan hyn na chaniateir i chi ddefnyddio,
adolygu, lledaenu, dosbarthu na chopio'r e-bost ar unrhyw gyfrif.
Archwiliwyd yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef am
firws. Serch hynny, dylai'r derbynnydd hefyd archwilio'r e-bost a'r
ffeiliau sydd ynghlwm am firws oherwydd nid yw Heddlu Dyfed Powys yn
derbyn cyfrifoldeb am unrhyw ddifrod a achosir gan unrhyw firws a
drosglwyddir trwy gyfrwng yr e-bost hwn.

Dyfed Powys Police the lowest levels of recorded crime and highest total
detection rate across the whole of England and Wales.

Heddlu Dyfed Powys y lefelau isaf o droseddau a recordiwyd a r gyfradd
ddatrys uchelaf ar draws Cymru a Lloegr gyfan.

 

References

Visible links
1. mailto:[Dyfed Powys Police request email]
2. http://www.dyfed-powys.police.uk/en/info...
3. http://www.dyfed-powys.police.uk/en/info...

FOI, Dyfed Powys Police

2 Attachments

Dear Mr Proctor,

Please would it be possible for you to provide us with a copy of your request in Welsh? This will assist us in compiling a response to you.

Many thanks,

Mrs Cath Butler
Cymorth Gweinyddol/Administrative Support
Uned Rhyddid Gwybodaeth/Freedom of Information Unit
Pencadlys yr Heddlu/Police Headquarters
Caerfyrddin/Carmarthen
Ffon/Tel: 0845 330 2000 est/ext: 23453
Llinell Uniongyrchol/Direct Line: 01267 226596
[Dyfed Powys Police request email]

A oeddech chi'n gwybod bod modd cyrchu gwybodaeth ynghylch heddlu Dyfed Powys drwy Gynllyn Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys? Mae'r ddau ar gael drwy'r dolenni cyswllt isod:

Did you know you can access information about Dyfed-Powys Police via the Dyfed-Powys Police Publication Scheme and the Dyfed-Powys Police Disclosure Log? Both are available via the following links:

www.dyfed-powys.police.uk/en/information

www.dyfed-powys.police.uk/en/information...

Dyfed Powys Police provides you the right to request a re-examination of your case under its review procedure. If you decide to request such a review and having followed the Force's full process you are still dissatisfied, then you have the right to direct your comments to the Information Commissioner who will give it consideration

show quoted sections

1 Attachment

Dear Mr Proctor,

 

Reference No: 457/2012

 

With reference to your request for information dated 25th August 2012
concerning Complaints/Claims against Dyfed Powys Police, please would you
confirm whether the time period to be covered by Question 2 (claims for
damages) is the same as that for Question 1  i.e. 1st January 2011 to 1st
January 2012?

 

After receiving the clarification, your request will then be considered
and you will receive the information requested within the statutory
timescale of 20 working days as defined by the Freedom of Information Act
2000, subject to the information not being exempt or containing a
reference to a third party. If we do not receive clarification from you
within 20 working days, then this part of your request will be closed.  We
will, however, continue to process the remainder of your request.

 

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.

 

I would like to take this opportunity to thank you for your interest in
Dyfed Powys Police and look forward to your response.

 

Yours sincerely,

 

Cath Butler

 

Mrs Cath Butler

Cymorth Gweinyddol/Administrative Support

Uned Rhyddid Gwybodaeth/Freedom of Information Unit

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel:  0845 330 2000 est/ext:  23453

Llinell Uniongyrchol/Direct Line:  01267 226596

[1][Dyfed Powys Police request email]

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch heddlu Dyfed
Powys drwy Gynllyn Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about Dyfed-Powys Police via the
Dyfed-Powys Police Publication Scheme and the Dyfed-Powys Police
Disclosure Log?  Both are available via the following links:

 

[2]www.dyfed-powys.police.uk/en/information

 

[3]www.dyfed-powys.police.uk/en/information/responses

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure. If you decide to request such a review and
having followed the Force’s full process you are still dissatisfied, then you
have the right to direct your comments to the Information Commissioner who will
give it consideration.

 

show quoted sections

2 Attachments

Dear Mr Proctor

 

Reference 457/2012

 

I write with reference to question one of your request for information
dated the 25 August 2012 and received on the 28 August 2012 concerning
complaints and claims for damages.

 

Dyfed Powys Police publishes the number of recorded complaints within the
Dyfed Powys Police website; they are published on a quarterly basis. They
are available via the below hyperlink and the relevant reports are listed
on the right hand side of the page:

 

[1]www.dyfed-powys.police.uk/en/about-us/complaints-and-compliments/complaints-and-misconduct

 

The reports are also published in Welsh via the following hyperlink:

 

[2]www.dyfed-powys.police.uk/cy/about-us/complaints-and-compliments/complaints-and-misconduct

 

I note however that you request information for the period between 01
January 2011 and 01 January 2012; quarter 3 of the published statistics
provides the figures up to the 31 December 2011.  I wondered however
whether the published information would satisfy your requirements.  

 

It would be appreciated if you could get back to me, however if I do not
hear anything further from you concerning this question within the next
twenty days I shall assume that the published information satisfies your
requirements and this question will be closed.

 

I note that you have requested that the response to your request for
information is provided in Welsh, could you advise me therefore whether
you also wish to receive this e-mail in Welsh.

 

Please do not hesitate to contact me should you wish to discuss this
matter further

 

Yours sincerely

 

Debby Jones LLM MBA

Rheolwr Rhyddid Gwybodaeth/Freedom of Information Manager

Uned Rhyddid Gwybodaeth/Freedom of Information Unit

Heddlu Dyfed Powys Police

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel: 101 or 01267 222020 est/ext 23442

Llinell Uniongyrchol/Direct Line: 01267 226596

[3][Dyfed Powys Police request email]  

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch Heddlu Dyfed
Powys drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about Dyfed Powys Police via the
Dyfed Powys Police Publication Scheme and the Dyfed Powys Police
Disclosure Log?  Both are available via the below links:

 

[4]www.dyfed-powys.police.uk/en/information/

[5]www.dyfed-powys.police.uk/en/information/responses/

 

 

 

 

E-MAIL CONFIDENTIALITY STATEMENT

This e-mail and any files transmitted with it are not necessarily the view
of Dyfed-Powys Police. It is intended only for the person or entity named
above. If you have received this e-mail in error please notify the
originator and erase this e-mail from your system. If you are not the
intended recipient or the employer or agent responsible for delivering it
to the intended recipient, you are hereby notified that any use, review,
dissemination, distribution or copying of the e-mail is strictly
prohibited. This e-mail and any files transmitted within it have been
checked for all known viruses. The recipient should still check the e-mail
and any attachments for the presence of viruses, as Dyfed-Powys Police
accepts no liability for any damage caused by any virus transmitted by
this e-mail.

DATGANIAD CYFRINACHEDD E BOST

Nid yw'r e-bost hwn nag unrhyw ffeiliau a drosglwyddir gydag ef o
angenrheidrwydd yn adlewyrchu barn Heddlu Dyfed-Powys. Bwriedir yr e-bost
ar gyfer y person neu'r sefydliad a enwir uchod. Os derbyniwyd yr e-bost
hwn trwy gamgymeriad, dylid hysbysu'r anfonydd a dileu'r e-bost oddi ar
eich system os gwelwch yn dda. Os na'i fwriadwyd ar eich cyfer chi ac nid
chi yw'r cyflogwr na'r asiant sy'n gyfrifol am roi'r e-bost i'r derbynnydd
bwriadedig, fe'ch hysbysir gan hyn na chaniateir i chi ddefnyddio,
adolygu, lledaenu, dosbarthu na chopio'r e-bost ar unrhyw gyfrif.
Archwiliwyd yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef am
firws. Serch hynny, dylai'r derbynnydd hefyd archwilio'r e-bost a'r
ffeiliau sydd ynghlwm am firws oherwydd nid yw Heddlu Dyfed Powys yn
derbyn cyfrifoldeb am unrhyw ddifrod a achosir gan unrhyw firws a
drosglwyddir trwy gyfrwng yr e-bost hwn.

Dyfed Powys Police the lowest levels of recorded crime and highest total
detection rate across the whole of England and Wales.

Heddlu Dyfed Powys y lefelau isaf o droseddau a recordiwyd a r gyfradd
ddatrys uchelaf ar draws Cymru a Lloegr gyfan.

 

References

Visible links
1. http://www.dyfed-powys.police.uk/en/abou...
2. http://www.dyfed-powys.police.uk/cy/abou...
3. mailto:[Dyfed Powys Police request email]
4. http://www.dyfed-powys.police.uk/en/info...
5. http://www.dyfed-powys.police.uk/en/info...

1 Attachment

Dear Mr Proctor,

 

Reference No: 457/2012

 

Further to our request for clarification dated 30^th August 2012 (below),
we have been advised that Question 3 cannot be processed until
clarification is received in respect of Question 2, as Question 3 requests
confirmation of how much has been spent in defending the cases discussed
at Question 2.  Therefore a response to our original request for
clarification i.e. “please would you confirm whether the time period to be
covered by Question 2 (claims for damages) is the same as that for
Question 1  i.e. 1st January 2011 to 1st January 2012?” would be
appreciated at your earliest convenience so that we may continue
processing your request.

 

Many thanks,

 

Cath Butler

 

Mrs Cath Butler

Cymorth Gweinyddol/Administrative Support

Uned Rhyddid Gwybodaeth/Freedom of Information Unit

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel:  0845 330 2000 est/ext:  23453

Llinell Uniongyrchol/Direct Line:  01267 226596

[Dyfed Powys Police request email]

 

From: FOI
Sent: 30 August 2012 07:56
To: '[FOI #127012 email]'
Subject: FOI REF: 457/2012

 

Dear Mr Proctor,

 

Reference No: 457/2012

 

With reference to your request for information dated 25th August 2012
concerning Complaints/Claims against Dyfed Powys Police, please would you
confirm whether the time period to be covered by Question 2 (claims for
damages) is the same as that for Question 1  i.e. 1st January 2011 to 1st
January 2012?

 

After receiving the clarification, your request will then be considered
and you will receive the information requested within the statutory
timescale of 20 working days as defined by the Freedom of Information Act
2000, subject to the information not being exempt or containing a
reference to a third party. If we do not receive clarification from you
within 20 working days, then this part of your request will be closed.  We
will, however, continue to process the remainder of your request.

 

There may be a fee payable for the retrieval, collation and provision of
the information you request. If this is the case you will be informed and
the 20 working day timescale will be suspended until we receive payment
from you. If you chose not to make a payment then your request will remain
unanswered.

 

I would like to take this opportunity to thank you for your interest in
Dyfed Powys Police and look forward to your response.

 

Yours sincerely,

 

Cath Butler

 

Mrs Cath Butler

Cymorth Gweinyddol/Administrative Support

Uned Rhyddid Gwybodaeth/Freedom of Information Unit

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel:  0845 330 2000 est/ext:  23453

Llinell Uniongyrchol/Direct Line:  01267 226596

[1][Dyfed Powys Police request email]

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch heddlu Dyfed
Powys drwy Gynllyn Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about Dyfed-Powys Police via the
Dyfed-Powys Police Publication Scheme and the Dyfed-Powys Police
Disclosure Log?  Both are available via the following links:

 

[2]www.dyfed-powys.police.uk/en/information

 

[3]www.dyfed-powys.police.uk/en/information/responses

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure. If you decide to request such a review and
having followed the Force’s full process you are still dissatisfied, then you
have the right to direct your comments to the Information Commissioner who will
give it consideration.

 

show quoted sections

Mr Jonathon Proctor

Dear FOI,

1.2.3 ALL relate to
1St January 2011 - 1St January 2012

Yours sincerely,

Mr Jonathon Proctor

3 Attachments

Dear Mr Proctor

 

Reference No: 457/2012

 

I write in connection with your request for information dated the 25^th
August 2012 and received in the FOI Unit on the 28^th August 2012
regarding complaints/claims made against Dyfed Powys Police.

 

This request is being handled under the Freedom of Information Act 2000.

 

Your request has now been considered and firstly I am obliged under
Section 1(1)(a) of The Freedom of Information Act 2000 to tell you whether
the information is held by the Force. I am in a position to inform you
that the Force does hold information relevant to your request. A copy of
the information held is enclosed.

 

If you are unhappy with the way your request for information has been
handled, you can request a review by writing to the freedom of information
unit address supplied on the attached appeal process document.

 

If you remain dissatisfied with the handling of your request or complaint
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

Telephone:      0845 630 6060

Or:                   01625 545745

Website:          [1]www.ico.gov.uk

 

There is no charge for making an appeal.

 

I would like to take this opportunity to thank you for your interest in
Dyfed Powys Police.

 

Yours sincerely

 

Nicola Harris

Swyddog Rhyddid Gwybodaeth - Freedom of Information Officer

Uned Rhyddid Gwybodaeth - Freedom of Information Unit

Pencadlys Heddlu - Dyfed-Powys Police Headquarters

Caerfyrddin - Carmarthen

Ffon/Tel: 0845 330 2000 est/ext 23444

Uniongyrchol/Direct Line : 01267 226596

e-bost/e-mail - [2][Dyfed Powys Police request email]

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure (copy enclosed). If you decide to request such a
review and having followed the Force’s full process you are still dissatisfied,
then you have the right to direct your comments to the Information Commissioner
who will give it consideration.

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch Heddlu Dyfed
Powys drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

 

Did you know you can access information about Dyfed Powys Police via the
Dyfed Powys Police Publication Scheme and the Dyfed Powys Police
Disclosure Log?  Both are available via the below links:

 

[3]www.dyfed-powys.police.uk/en/information/

[4]www.dyfed-powys.police.uk/en/information/responses/

E-MAIL CONFIDENTIALITY STATEMENT

This e-mail and any files transmitted with it are not necessarily the view
of Dyfed-Powys Police. It is intended only for the person or entity named
above. If you have received this e-mail in error please notify the
originator and erase this e-mail from your system. If you are not the
intended recipient or the employer or agent responsible for delivering it
to the intended recipient, you are hereby notified that any use, review,
dissemination, distribution or copying of the e-mail is strictly
prohibited. This e-mail and any files transmitted within it have been
checked for all known viruses. The recipient should still check the e-mail
and any attachments for the presence of viruses, as Dyfed-Powys Police
accepts no liability for any damage caused by any virus transmitted by
this e-mail.

DATGANIAD CYFRINACHEDD E BOST

Nid yw'r e-bost hwn nag unrhyw ffeiliau a drosglwyddir gydag ef o
angenrheidrwydd yn adlewyrchu barn Heddlu Dyfed-Powys. Bwriedir yr e-bost
ar gyfer y person neu'r sefydliad a enwir uchod. Os derbyniwyd yr e-bost
hwn trwy gamgymeriad, dylid hysbysu'r anfonydd a dileu'r e-bost oddi ar
eich system os gwelwch yn dda. Os na'i fwriadwyd ar eich cyfer chi ac nid
chi yw'r cyflogwr na'r asiant sy'n gyfrifol am roi'r e-bost i'r derbynnydd
bwriadedig, fe'ch hysbysir gan hyn na chaniateir i chi ddefnyddio,
adolygu, lledaenu, dosbarthu na chopio'r e-bost ar unrhyw gyfrif.
Archwiliwyd yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef am
firws. Serch hynny, dylai'r derbynnydd hefyd archwilio'r e-bost a'r
ffeiliau sydd ynghlwm am firws oherwydd nid yw Heddlu Dyfed Powys yn
derbyn cyfrifoldeb am unrhyw ddifrod a achosir gan unrhyw firws a
drosglwyddir trwy gyfrwng yr e-bost hwn.

Dyfed Powys Police the lowest levels of recorded crime and highest total
detection rate across the whole of England and Wales.

Heddlu Dyfed Powys y lefelau isaf o droseddau a recordiwyd a r gyfradd
ddatrys uchelaf ar draws Cymru a Lloegr gyfan.

 

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[Dyfed Powys Police request email]
3. http://www.dyfed-powys.police.uk/en/info...
http://www.dyfed-powys.police.uk/en/info...
4. http://www.dyfed-powys.police.uk/en/info...
http://www.dyfed-powys.police.uk/en/info...