Complaints

will smith made this Freedom of Information request to Your Homes Newcastle

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Your Homes Newcastle,
Please could i request the following in accordance with the freedom of information act

1.The amount of complaints over the past two years to todays date that have gone through the following stages 1,2 and ombudsman.

Please could you state whether ther ombudsmans investigation ended with either local settlement or recomendations.

Please could you also state whether the ombudsmans recomendations has caused to change policy and what that policy was.

2.How much has been paid out in compensation for complaints over the past two years to date.

3.How many Properties with either stairlifts, walk in showers, baths and ramps have been advertised over past two years to date with a month by month breakdown ie may 14 properties.

4.How much has been spent on stairlifts over the past two years to date on each of the two models provided by stannah stairlifts the models being 420 and 260
Yours faithfully,

will smith

Samples, Jane (YHN), Your Homes Newcastle

Dear Mr Smith

Thank you for your request under the Freedom of Information Act. We have 20 days to respond to your request but as an organisation we have adopted a response time of 10 working days. The officer dealing with your request is Linda Henderson Gray, Project Manager Customer Services.

Please contact me on the number below quoting ref FOI 79 if you have any queries.

Regards


Jane Samples
Right to Buy Manager
Your Homes Newcastle
Right to Buy Section, Finance & Resources
YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX

Email: [email address]
website: www.yhn.org.uk
Telephone: 0191 2788677
Fax: 0191 2788603

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Gray, Linda Henderson(YHN), Your Homes Newcastle

9 Attachments

Dear Mr Smith

Please find copies of information you have requested under Freedom of Information.

1 + 2 . Complaints information
The reports attached above include information about complaints over the past two years, including numbers of complaints and at what stages and outcomes, as well as payments made. These reports have been authorised by our Performance Committee. The information relates to July 2009 until June 2011. The information about complaints in relation to July - September 2011 has yet to be passed through our committee process, therefore I'm unable to release this information as yet.

3. Advertised properties
An excel spreadsheet has also been attached which details adapted properties advertised by the date they were advertised.

4. Stairlifts installed
For the period of 2010 and 2011 we have installed a total of 168, 260's and 420's, for a total cost of £518,652.00. See break down below.

420's - 79 installations at a cost of £138,636.00.
260's - 89 at a cost of £380,016.00.

I believe the information enclosed satisfies your request.

Kind Regards
Linda

Linda Henderson Gray
Project Manager - Customer Services
Customer Services Team

Tenancy Services Division Website address www.yhn.org.uk
Your Homes Newcastle Tel Direct Line +44 (0)191 2788666
YHN House Fax +44 (0)191 2788603
Benton Park Road e_mail [email address]
Newcastle upon Tyne
NE7 7LX

Your Homes Newcastle Limited. Registered in England and Wales Registration Number 5076256.
Registered Office: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8PR. A company controlled by Newcastle City Council.

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