Complaints

Ewan McLean made this Freedom of Information request to Glasgow Caledonian University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Glasgow Caledonian University,

Please tell me how formal complaints were received by the university over each of the last three academic years. Please break this information down by whether the complaint was:

-Rejected by the quality office
-Upheld by the quality office
-Rejected but then appealed to the Scottish ombudsman and decision overturned in favour of the complainant.

Please provide this in OpenDocument Spreadsheet (OpenOffice .ods) format.

Yours faithfully,

E. McLean

Freedom of Information Enquiries,

Dear Mr McLean

I refer to your request for information received by the University on the 8th April 2011 (email below).

Could you please clarify that what you are looking for is the NUMBER of complaints as opposed to the process. The University will then be in a position to process your request.

Yours sincerely

Freedom of Informaton
Glasgow Caledonian University

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Dear Freedom of Information Enquiries,

Yes that is correct, the number.

Yours sincerely,

Ewan McLean

McKay, Pat,

1 Attachment

Dear Mr McLean

I refer to your request for information dated 7^th April 2011 (email
below). The information that you have requested is as follows.......

The breakdown of formal complaints over the past 3 academic years is

Session No. received No. not upheld No. upheld No. partly upheld
07/08 17 15 2 -
08/09 13 12 - 1
09/10 19 9 6 4

The number of complaints not upheld but then appealed to the Scottish
ombudsman and the decision overturned in favour of the complainant - None

Yours sincerely

Pat McKay

Head of Information Compliance Service
(Data Protection, Freedom of Information

and Records Management)

Glasgow Caledonian University

Cowcaddens Road

Glasgow G4 0BA

email: [1][email address]

Tel: 0141 273 1450

Fax: 0141 331 8797

.................................

Dear Glasgow Caledonian University,

Please tell me how formal complaints were received by the

university over each of the last three academic years. Please break

this information down by whether the complaint was:

-Rejected by the quality office

-Upheld by the quality office

-Rejected but then appealed to the Scottish ombudsman and decision

overturned in favour of the complainant.

Please provide this in OpenDocument Spreadsheet (OpenOffice .ods)

format.

Yours faithfully,

E. McLean

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Dear McKay, Pat,

Thank you. I note with disappointment that this is not in the reasonable format I requested in line with the legislation but nevertheless, thank you.

Yours sincerely,

Ewan McLean