complaint summary Ombudsman Services Energy 2013

r emsley made this Freedom of Information request to The Ombudsman Service Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by The Ombudsman Service Limited of their handling of this request.

Dear The Ombudsman Service Limited,

For energy cases completed in 2013 with an Ombudsman's final decision, please run a report which shows:

Case no
Date of case registration
Date of final decision.

Please supply this in Excel xls or csv.

Please perform an internal review if your initial response is: "Ombudsman Services is a company and as such is not covered by the requirements of the Freedom of Information Act. As such we will not be providing you with the information you request."

Yours faithfully,

r emsley

Applications, The Ombudsman Service Limited

Dear Sir/Madam,

Thank you for your email. Please be advised that we will respond definitively to this email in the new year. We apologies for any inconvenience caused during this timeframe and we like to advise that, on receipt of payment and a correctly completed dipole, your business will be affiliated with the provision of services from the Ombudsmen Services.

If you have any queries in the interim with regards to live cases then please email [email address]

Kind Regards

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OS: Energy,

Dear R Emsley,

 

Thank you for your Freedom of Information request received on 18 December
2013.

 

As Ombudsman Services is not a public authority, we are not subject to the
Freedom of Information Act 2000.

 

We publish information about the cases we handle in our annual reports.
You can download copies of these from our website at
[1]www.ombudsman-services.org/annual-reports-os

 

Kind regards,

 

Ombudsman Services

 

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Dear The Ombudsman Service Limited,

Could you please reconsider my request? Please also ask a service quality assessor to examine the standard of service given in this response.
Does the information requested exist in its entirety in the annual reports as raw data (baring the mistake in the URL you quoted) ?

Yours faithfully,

r emsley

OS: Energy,

1 Attachment

Dear R Emsley,

 

Thank you for your email received to our applications mailbox.

 

As explained in our previous email, we are not subject to the Freedom of
Information Act 2000. We have considered your request and it is not
possible to provide you with this information for a number of reasons – it
is not information that we have readily available. I apologise that the
link to our annual report was incorrect. I have attached a copy for your
perusal. You can find previous annual reports at
[1]http://www.ombudsman-services.org/annual...

 

Kind regards,

 

Ombudsman Services

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Dear OS: Energy,

I would like this to be referred to a senior manager at Ombudsman services for not providing service.

Yours sincerely,

r emsley

OS: Energy,

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