Complaint Statistics

CA Purkis made this Freedom of Information request to Home Office

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The request was partially successful.

Dear Home Office,

Please could you provide me with the following statistics under the FOI Act;

How many complaints by members of the public regarding Home Office Employees were passed on to the PSU in the last year.

How many of these complaints by members of the public (in the last year) were upheld by the PSU
I.e. The PSU found that the complainant had a valid complaint.

What jurisdiction does the PSU have within the Home Office.

Who does the Head of the PSU report to directly?

Yours faithfully,

CA Purkis

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FOI Responses, Home Office

1 Attachment

Dear Sir/Madam,

 

Please find attached a response to your information request dated 19^th
August 2013.

 

Regards,

 

Ryan Noel

 

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Dear FOI Responses,

Thank you for your reply.

Please could you be so kind as to clarify the following information you provided me with;

Please could you translate your on average a 'fifth' of these complaints - into a recorded figure, and not a fraction.

I have requested which one of your UPPER ranking civil servants (this information is recorded)is in charge of the Professional Standards Unit. If it is the Interim Director, please confirm - otherwise provide me with the details of the person who IS in charge ultimately.

Yours sincerely,

CA Purkis

FOI Responses, Home Office

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Dear Home Office,

Thank you for your reply.

Please could you be so kind as to clarify the following information
you provided me with;

Please could you translate your on average a 'fifth' of these
complaints - into a recorded figure, and not a fraction.

I have requested which one of your UPPER ranking civil servants
(this information is recorded)is in charge of the Professional
Standards Unit. If it is the Interim Director, please confirm -
otherwise provide me with the details of the person who IS in
charge ultimately.

Yours faithfully,

CA Purkis

FOI Requests, Home Office

Thank you for contacting the FOI Requests mailbox.

Your message has been logged and will be dealt with shortly.

We aim to provide a response to all FOI requests within 20 working days.

If your message is with regard to an existing FOI case or is a general
query please ensure you have left any file references and contact details.

 

Thank you.

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Requests, Home Office

1 Attachment

C A Purkis,

 

Please find attached the response to your recent FOI request.

 

Regards

 

R Noel

 

 

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.