Complaint statistics

The request was successful.

Dear East Coast Main Line Company Limited,

Would it be possible to have complaint statistics for 2013/14 including a breakdown to the type of complaint I.e train delays, customer service etc. also via which medium Twitter letter etc.

Yours faithfully,

tony leeming

Dear Mr. Leeming,

I am writing to acknowledge receipt of your Freedom of Information request.

We will respond to your request within 20 working days.

Yours sincerely,

Matt Short

East Coast
________________________________________
From: tony leeming <[FOI #247773 email]>
Sent: 10 January 2015 21:51
To: Enquiries
Subject: Freedom of Information request - Complaint statistics

Dear East Coast Main Line Company Limited,

Would it be possible to have complaint statistics for 2013/14 including a breakdown to the type of complaint I.e train delays, customer service etc. also via which medium Twitter letter etc.

Yours faithfully,

tony leeming

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1 Attachment

Dear Mr Leeming,

Please find attached our response to your request.

Yours sincerely,

Matt Short

East Coast

________________________________________
From: tony leeming <[FOI #247773 email]>
Sent: 10 January 2015 21:51
To: Enquiries
Subject: Freedom of Information request - Complaint statistics

Dear East Coast Main Line Company Limited,

Would it be possible to have complaint statistics for 2013/14 including a breakdown to the type of complaint I.e train delays, customer service etc. also via which medium Twitter letter etc.

Yours faithfully,

tony leeming

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #247773 email]

Is [East Coast request email] the wrong address for Freedom of Information requests to East Coast Main Line Company Limited? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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