Wayne Pearsall

Dear UK Border Agency,

As you have refused to answer my request 27108 on the reason of costings...

https://www.whatdotheyknow.com/request/u...

You state:
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All complaints are recorded on a database and are categorised as either service, which includes errors and procedures or as misconduct. There is no specific category for complaints about the taking of fingerprints. To locate and retrieve the information requested a manual examination of each record would be required. We have estimated that for a 2 year period this would take in excess of 500 hours to complete. This figure is based on Border Force receiving in excess of 3000 complaints per year and taking 5 minutes per record to establish if it is in scope.
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I request therefore to receive the following information...

1) This database which stores information on complaints...
What type of database is it? MySql / SQL Server / Access / Excel or other (please state).

2) Are you aware of the ability to perform an SQL query to search for information which might come into scope ("SELECT * FROM 'table name' WHERE 'field name' LIKE '%word%'")
http://stackoverflow.com/questions/38048...

3) What are the field names of the database you store information in? (also refered to as "Column")

4) Please supply a copy of all complaints recorded within this specific database since jan 01 2013.
4a) If you are required to withhold any information on an excemption then i would request that only the minimum information is withheld, all excemptions for the withheld information is noted and you make it clear the amount of information which has been withheld (number of words/sentences/paragraphs/charaters/etc)

Yours faithfully,

Wayne Pearsall

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.

The Freedom of Information (FoI) Act 2000 provides public access to any
recorded information held by public authorities
If you have submitted a valid FoI request, we will acknowledge your
request within 24 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act.

The Act does not give people access to their own personal data
(information about themselves). If you require information that a public
authority holds about you, you must make a Subject Access Request under
the Data Protection Act 1998. You can find further details on how to do
make a Subject Access Request by following the link below:
http://www.ukba.homeoffice.gov.uk/naviga...

We are unable to respond to other types of immigration enquiries or
general correspondence. For further information please visit our
comprehensive website at www.ukba.homeoffice.gov.uk. If you have submitted
a general enquiry, a further message answering our most frequently asked
questions will be sent to you by our public enquiries department shortly.

Alternatively you can contact the UK Border Agency (UKBA) Immigration
Enquiry Bureau (IEB) on: Telephone: 0870 606 7766

Freedom of Information Act Policy Team
UK Border Agency

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Responses, UK Border Agency

1 Attachment

Dear Mr Pearsall

Please find attached the Home Office response relating to your request for
information, case 27426

 

 

Yours Sincerely

 

M Riddle | Information Access Team
Information Management Service | Financial and Commercial Group
Ground Floor | Seacole Building | Home Office | 2 Marsham Street | London
SW1P 4DF
Switchboard Number: 0207 035 4848

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear UK Border Agency,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of UK Border Agency's handling of my FOI request 'Complaint Information for UKBA'.

http://www.ico.org.uk/~/media/documents/...

My requests which you have replied to LATE do not fall into the
category of Vexatious... These requests are for a set of
information which is different from my other requests... I
understand that since my comments on my other requests may seem to
have upset Mr Riddle he may be using his personal "judgement" to
refuse my requests...

Now, i would expect an explaination of why you see it is fit to
treat my request as vexatious... I note: the response has taken
longer than the statutory 20 day time limit. which is also
appalling. A vexatious request can be detected within a week
easily. It does not take over a month to do so.

As the request has posted for information which should be in the
public domain, don't you think its amazing that such a request has
been refused...

This is going over to the ICO for review also...

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Wayne Pearsall

Freedom Of Information Team ( IND ), UK Border Agency

Thank you for contacting the UK Border Agency Freedom of Information Team.

The Freedom of Information (FoI) Act 2000 provides public access to any
recorded information held by public authorities
If you have submitted a valid FoI request, we will acknowledge your
request within 24 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act.

The Act does not give people access to their own personal data
(information about themselves). If you require information that a public
authority holds about you, you must make a Subject Access Request under
the Data Protection Act 1998. You can find further details on how to do
make a Subject Access Request by following the link below:
http://www.ukba.homeoffice.gov.uk/naviga...

We are unable to respond to other types of immigration enquiries or
general correspondence. For further information please visit our
comprehensive website at www.ukba.homeoffice.gov.uk.

Freedom of Information Act Policy Team
UK Border Agency

 

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Wayne Pearsall left an annotation ()

A note has been added to previous request... In regards to clarification being classed as vexatious)...
https://www.whatdotheyknow.com/request/u...

FOI Responses, UK Border Agency

1 Attachment

Mr Pearsall,

 

Please find attached a response to your internal review request for FOI
27426.

 

Regards

 

J Hussain

Information Access Team

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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