Complaint Information

E. McKay made this Freedom of Information request to Social Care and Social Work Improvement Scotland

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Social Care and Social Work Improvement Scotland,

Please provide full information about the following complaint

05 Oct 2011 case number 2011301278

Yours faithfully,

E. McKay

Social Care and Social Work Improvement Scotland

Your email has been received by the ICT & Information Governance Team in
Social Care & Social Work Improvement Scotland. This will be dealt with as
soon as possible, if you wish to speak to someone please contact us on
01382 207351

Social Care and Social Work Improvement Scotland

Dear Mr McKay

Freedom of Information (Scotland) Act 2002
Information Request

I acknowledge receipt of your request for information relating to a
complaint report received on 10 April 2012.  

Your request is being dealt with by the Information Governance Team and
will be responded by 10 May 2012.  

If you have any queries regarding your request please contact me on  01382
346471 or email [SCSWIS request email]

Regards,

Caroline Rose
ICT & Information Governance Team
Tel:  01382 346471
Fax: 01382 207289

Visit our website at: www.scswis.com
This E-Mail is confidential and intended solely for the use of the
individual to whom it is addressed.  If you are not the addressee, any
disclosure, reproduction, copying, distribution or other dissemination or
use of this communication is strictly prohibited.  If you have received
this transmission in error please notify the sender immediately by
replying to this e-mail, or telephone 01382 207 222, and then delete this
e-mail.

All outgoing messages are checked for viruses however no guarantee is
given that this e-mail message, and any attachments, are free from
viruses. You are strongly recommended to check for viruses using your own
virus scanner. Neither the Care Inspectorate or SSSC will accept
responsibility for any damage caused as a result of virus infection.

Social Care and Social Work Improvement Scotland

1 Attachment

Dear Mr McKay,

I am writing with reference to your request for information relating to
the complaint dated 05 Oct 2011, case number 2011301278 against
 Independent Living Services - ILS Renfrewshire.  Attached is a copy of
the information you are seeking.

The outstanding requirement and recommendation from the complaint have now
been met. These were followed up at the inspection which was carried out
between 9  and 16 February

I trust this satisfies your request, however if you have any queries
regarding the information which has been provided please do not hesitate
to contact me on 01382 346471 or email [email address]

Yours sincerely

Caroline Rose
ICT & Information Governance Team
Care Inspectorate
Tel:  01382 346471
Fax: 01382 207289

This E-Mail is confidential and intended solely for the use of the
individual to whom it is addressed.  If you are not the addressee, any
disclosure, reproduction, copying, distribution or other dissemination or
use of this communication is strictly prohibited.  If you have received
this transmission in error please notify the sender immediately by
replying to this e-mail, or telephone 01382 207 222, and then delete this
e-mail.

All outgoing messages are checked for viruses however no guarantee is
given that this e-mail message, and any attachments, are free from
viruses. You are strongly recommended to check for viruses using your own
virus scanner. Neither the Care Inspectorate or SSSC will accept
responsibility for any damage caused as a result of virus infection.

Dear Social Care and Social Work Improvement Scotland,

Many thanks for your response

Yours faithfully,

E. McKay

Social Care and Social Work Improvement Scotland

Your email has been received by the ICT & Information Governance Team in
Social Care & Social Work Improvement Scotland. This will be dealt with as
soon as possible, if you wish to speak to someone please contact us on
01382 207351