Dear Solicitors Regulation Authority,

How many complaints have the SRA upheld in the past Year?

Yours faithfully,

Heather Soper

SRA Information Compliance, Solicitors Regulation Authority

Thank you for contacting the Information Governance and Compliance Team at
the Solicitors Regulation Authority (SRA).

 

We aim to respond to request for information under our Transparency Code
requests within 20 working days. Information on how we handle these
requests, including a copy of our Transparency Code, can be found on our
website [1]here.

 

We will process and respond to Subject Access Requests within the
statutory timeframes as set out in the relevant data protection
legislation.

 

This mailbox does not deal with reports about solicitors. For information
about how to report an individual or firm please see our website [2]here.

 

 

 

For information on how we handle your personal data, see our [3]privacy
notice.
This email is intended for the addressee only. This includes any
attachments. Its unauthorised use, further processing, storage or copying
is not allowed. If you are not the intended recipient, please let the
sender know and then destroy all copies.
Please note the sender is not authorised to conclude any contract on
behalf of the Solicitors Regulation Authority by email.

References

Visible links
1. http://www.sra.org.uk/sra/how-we-work/tr...
2. http://www.sra.org.uk/consumers/problems...
3. http://www.sra.org.uk/dpa

SRA Information Compliance, Solicitors Regulation Authority

Dear Ms Soper,

Thank you for your email.

Statistics about reports and their outcomes are available on our website:

https://www.sra.org.uk/sra/how-we-work/r...

Yours sincerely,

Jack Baraczewski
Information Governance Officer
Solicitors Regulation Authority
The Cube, Birmingham
www.sra.org.uk

show quoted sections

Dear Solicitors Regulation Authority,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Solicitors Regulation Authority's handling of my FOI request 'Complaint figures in the past year'.

I asked for the complaint figures you have had in the past year. Your answer was wholly unsatisfactory. Please answer my question, not give me a general link.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Heather Soper

SRA Information Compliance, Solicitors Regulation Authority

Thank you for contacting the Information Governance and Compliance Team at
the Solicitors Regulation Authority (SRA).

 

We aim to respond to request for information under our Transparency Code
requests within 20 working days. Information on how we handle these
requests, including a copy of our Transparency Code, can be found on our
website [1]here.

 

We will process and respond to Subject Access Requests within the
statutory timeframes as set out in the relevant data protection
legislation.

 

This mailbox does not deal with reports about solicitors. For information
about how to report an individual or firm please see our website [2]here.

 

 

 

For information on how we handle your personal data, see our [3]privacy
notice.
This email is intended for the addressee only. This includes any
attachments. Its unauthorised use, further processing, storage or copying
is not allowed. If you are not the intended recipient, please let the
sender know and then destroy all copies.
Please note the sender is not authorised to conclude any contract on
behalf of the Solicitors Regulation Authority by email.

References

Visible links
1. http://www.sra.org.uk/sra/how-we-work/tr...
2. http://www.sra.org.uk/consumers/problems...
3. http://www.sra.org.uk/dpa

SRA Information Compliance, Solicitors Regulation Authority

1 Attachment

Dear Ms Soper,

Thank you for your email.

The link I provided is to our annual review and includes the information you have requested.

Please find a PDF version of our annual review attached. Report outcomes are available on page 40.

Yours sincerely,

Jack Baraczewski
Information Governance Officer
Solicitors Regulation Authority
The Cube, Birmingham
www.sra.org.uk

show quoted sections

Dear SRA Information Compliance,

I am Not going to be palmed off with a link that doesn't answer my question, tell me figures for what I asked, I want FIGURES for:

How many complaints you have had this past YEAR and How Many Have Been upheld?

This is going to go on and on until you tell me

Yours sincerely,

Heather Soper

SRA Information Compliance, Solicitors Regulation Authority

Thank you for contacting the Information Governance and Compliance Team at
the Solicitors Regulation Authority (SRA).

 

We aim to respond to request for information under our Transparency Code
requests within 20 working days. Information on how we handle these
requests, including a copy of our Transparency Code, can be found on our
website [1]here.

 

We will process and respond to Subject Access Requests within the
statutory timeframes as set out in the relevant data protection
legislation.

 

This mailbox does not deal with reports about solicitors. For information
about how to report an individual or firm please see our website [2]here.

 

 

 

For information on how we handle your personal data, see our [3]privacy
notice.
This email is intended for the addressee only. This includes any
attachments. Its unauthorised use, further processing, storage or copying
is not allowed. If you are not the intended recipient, please let the
sender know and then destroy all copies.
Please note the sender is not authorised to conclude any contract on
behalf of the Solicitors Regulation Authority by email.

References

Visible links
1. http://www.sra.org.uk/sra/how-we-work/tr...
2. http://www.sra.org.uk/consumers/problems...
3. http://www.sra.org.uk/dpa

SRA Information Compliance, Solicitors Regulation Authority

Dear Ms Soper,

Thank you for your email.

Please see below for the relevant information published in our annual review:

"We received 11,508 reports in 2017/18.

Files where allegations were upheld/action taken: 251

Cases brought to the SDT: 134

(Total cases which result in regulatory action: 385)

These outcomes do not all relate to concerns made to us in 2017/18.

This is because not all cases will be resolved within a year, although most internal investigations are resolved within a 12-month period. However, if a matter is referred to the SDT, it may take longer to come to a close."

For further breakdown of these numbers, please refer to our annual review.

Yours sincerely,

Jack Baraczewski
Information Governance Officer
Solicitors Regulation Authority
The Cube, Birmingham
www.sra.org.uk

show quoted sections