Complaint email address for esa

The request was successful.

Dear Department for Work and Pensions,

I wish to request, under the freedom of information act, an email address I can write to, to complain about ESA in general. Your complaints page contains only telephone numbers and a physical address. Letters seem to get lost when sending them to this address and phone numbers are useless to deaf people.

I'd also like quicker responses so I feel email is a better way to do it.

Yours faithfully,

Craig Gilding

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Martyn Dewar left an annotation ()

Hi Craig,

Unfortunately you are unlikely to get a quick reply as a FOI request can take up to twenty working days (I.e. a calendar month) for a reply, and the DWP have a track record of taking roughly that time. That said…

You might find the email address dataset that DWP released to another requestor [1] to be useful.

Within the files that are contained in the ZIP (which are in broadly alphabetical order) you can search for the name of the benefit centre that is handling your claim, and, from there, you should hopefully see an address for Customer Service or otherwise relating to ESA.

Alternatively, if you can’t find the address you need there, I’d suggest sending a follow-up message clarifying which Benefit Centre you deal with (it’ll be listed on any letters regarding ESA) so that DWP can supply a relevant answer - to my knowledge there’s no GB wide generic address you can use, each Centre has their own.

Hope this is of some help.

[1] https://www.whatdotheyknow.com/request/d...

Operations FOI Requests, Department for Work and Pensions

1 Attachment

Dear Mr Gilding,
 
Please find attached the reply to your recent Freedom of Information
request reference number FOI 3181:
 
 
Thank you,
 
DWP Freedom of Information Team
 
 
 
 

Dear Operations FOI Requests,

Our website contains full information about Employment and Support
Allowance (ESA) and how to make a complaint to DWP and Jobcentre Plus.

-I dispute the above, it doesn't have full information or fully accessible information

If you do not have access to the internet at home, you may be able to use
facilities at your local public library.

-what does this have to do with anything? It's a phone line not everyone has access to and the council offices don't have a minicom despite having a phone that customers can use

We do not currently include an email address for complaints, but we provide
an address for written complaints as well as telephone and text phone
numbers. Our website also includes an email address for members of the
public who wish to contact DWP Ministers.

-where are these email addresses? I've been unsuccessful finding them. I've written to the snail mail address several times in the past only to have letters ignored and/or claimed to be lost.

Yours sincerely,

Craig Gilding

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

Operations FOI Requests, Department for Work and Pensions

1 Attachment

 
 
Dear Mr Gilding
 
Please find attached our response to your recent Freedom of Information
request.
 
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 
 
 

Dear Operations FOI Requests,

Thank you very much for your reply.

The page you have linked to again, still contains only telephone numbers, textphone numbers and a snail mail address.

Unfortunately I do not have the dates of when I have posted letters, but I had posted a letter a little while back informing you of my change of address. This letter was apparently lost when I followed it up via e-mail and I informed the e-mail team that I was updating via e-mail and not sending another letter, which they accepted (why they couldn't just accept in the first place is anyone's guess).

While this request can now be closed as I've received an e-mail address, I would like to see you add e-mails to your contact details. Most companies offer interaction by social media or e-mail, including my broadband provider, so I find it very frustrating that the DWP do not. They claim it is down to security, but I think if a broadband company can talk via social media and e-mail, then this is a poor excuse.

Just a note, I would like to apologise if I come across as "one of those really annoying people who argue about anything" or similar. It is not my intention, I am just frustrated with not being able to get in touch with the DWP as easily as if I wasn't hard of hearing. Now I have an e-mail address, hopefully things will be a lot easier, but I do feel strongly that you should make e-mail more readily available for the deaf and/or hard of hearing.

Many thanks again for your reply.

Yours sincerely,

Craig Gilding

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org