We don't know whether the most recent response to this request contains information or not – if you are Tom Pink please sign in and let everyone know.

Dear Essex Police,

Please can you confirm during this year the following

How many people have appealed against a complaint decision?

Of these how many have been successful I.e where the appeal was upheld ?

What is your process when you have upheld an appeal and found that the IO has failed to investigate properly ?

Would you usually ask an IO to apologise to the person when the appeal is upheld ?

Kind regards

Tom

Yours faithfully,

Tom Pink

Info Rights Freedom Essex, Essex Police

1 Attachment

 

 

 

Thank you for your enquiry which has been logged under the above
reference. 

 

Please note that Essex Police are actively publishing information within
our publication scheme webpage, information supplied as part of this
request could be used within the scheme.  Please click on the following
link to search details of existing publications
[1]https://www.essex.police.uk/foi-ai/af/ac....

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[2]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[3]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Please ensure all future enquiries are sent to the
[4][Essex Police request email] mailbox.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 101 | Email: [5][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

 

Information Management aspires to be: Helpful, Inclusive & Professional

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

 

Please visit this area of our website before submitting FOI requests as
information may already be available.

 

[6]https://www.essex.police.uk/foi-ai/af/ac...

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[7]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [8]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [9]https://ico.org.uk/

 

 

 

 

show quoted sections

Info Rights Freedom Essex, Essex Police

2 Attachments

Thank you for your enquiry which has been logged under the above
reference.

 

Section 1 of the Freedom of Information Act 2000 (FOIA) places two duties
on public authorities.  Unless exemptions apply, the first duty at Section
1(1)(a) is to confirm or deny whether the information specified in a
request is held.  The second duty at Section 1(1)(b) is to disclose
information that has been confirmed as being held.  Where exemptions are
relied upon Section 17 of FOIA requires that we provide the applicant with
a notice which: a) states that fact b) specifies the exemption(s) in
question and c) states (if that would not otherwise be apparent) why the
exemption applies.

 

In respect of your enquiry:

 

How many people have appealed against a complaint decision?

 

Of these how many have been successful I.e where the appeal was upheld ?

 

What is your process when you have upheld an appeal and found that the IO
has failed to investigate properly ?

 

Would you usually ask an IO to apologise to the person when the appeal is
upheld ?

Having completed enquiries within Essex Police and in respect of Section
1(1)(a), Essex Police does hold some data relating to your request, Essex
Police can confirm in respect of Section 1(1)(b) the following

In the year 2020, to date Essex Police received the following Internal
Review requests,

 

+------------------------------------------------------------------------+
|Month |Jan |Feb |Mar | Apr| May| June| July| Aug| Sept|Oct|Nov|Dec|
|------------+----+----+----+----+----+-----+-----+----+-----+---+---+---|
|IR received | 0 | 1 | 2 | 1| 3| 1| 2| 2| 4| 3| 3| 1|
+------------------------------------------------------------------------+

 

13 Complaints were upheld

5 Additional information provided

 

Once an internal review has been completed the findings is shared with the
Information Officer as a training tool, if needed a document is updated
with the current stance.

 

FOI legislation does not require comment or opinion to be given.
Circumstances are different in all cases.

 

Essex Police received 2 notifications from the ICO that they had received
an ICO complaint following the issue of the internal review responses.
Essex Police provided further details to the ICO regarding one of the
responses, but no formal decision received from the ICO. In respect of the
2^nd complaint no further correspondence received. No current ICO
complaints are held with Essex Police regarding FOI responses.

 

Please see the following publication regarding the number of FOIs received
and sent
 [1]https://www.essex.police.uk/foi-ai/essex...

 

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Email: [2][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

Information Management aspires to be: Helpful, Inclusive & Professional

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

Please visit this area of our website before submitting FOI requests as
information may already be available.

https://www.essex.police.uk/foi-ai/af/ac...

 

 

 

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests: 
[3]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to:  [4][Essex Police request email]

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.      

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner.  Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at:  Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [5]https://ico.org.uk/.

 

 

From: Info Rights Freedom Essex
Sent: 02 December 2020 07:17
To: Tom Pink <[FOI #710338 email]>
Subject: FOI 15068 Complaint Appeals

 

 

 

 

Thank you for your enquiry which has been logged under the above
reference. 

 

Please note that Essex Police are actively publishing information within
our publication scheme webpage, information supplied as part of this
request could be used within the scheme.  Please click on the following
link to search details of existing publications
[6]https://www.essex.police.uk/foi-ai/af/ac....

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[7]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[8]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Please ensure all future enquiries are sent to the
[9][Essex Police request email] mailbox.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 101 | Email: [10][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

 

Information Management aspires to be: Helpful, Inclusive & Professional

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

 

Please visit this area of our website before submitting FOI requests as
information may already be available.

 

[11]https://www.essex.police.uk/foi-ai/af/ac...

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[12]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [13]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [14]https://ico.org.uk/

 

 

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Tom Pink please sign in and let everyone know.