Dear Kensington and Chelsea TMO,

I would like to make a Freedom of Information request for copies of the most recent version of the following RBKC TMO documents:

1. Compensation Policy document,

2. Compensation procedure document,

3. Compensation P&P document if this differs from #1 or 2,

4. Any other internal guidance documents relating to discretionary or statutory/non-discretionary compensation entitlement and qualification criteria which may have titles that differ from #1, 2 or 3.

Please note that I am requesting the full policies that are used internally by your organisation, not the leaflets or summary versions that are sometimes made available to tenants.

Yours faithfully,

VICTORIA BLAIR

Kensington and Chelsea TMO

This is an automatic email from Kensington & Chelsea TMO.

Thank you for contacting the TMO.

If you are reporting an emergency or urgent repair, please telephone our
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If we fail to contact you within this time, please contact Customer
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Dear Kensington and Chelsea TMO,

By law, I should have normally had a prompt response and by 18 August 2011 at the latest.

When will a response be received?

Yours faithfully,

A.V. Blair

Kensington and Chelsea TMO

This is an automatic email from Kensington & Chelsea TMO.

Thank you for contacting the TMO.

If you are reporting an emergency or urgent repair, please telephone our
Customer Service Centre on 0800 137 111. This email address is to report
non-urgent repair issues only.

Your email has been forwarded to the TMO's Customer Service Centre who
will contact you within five working days.

If we fail to contact you within this time, please contact Customer
Services Team Leader on 0800 137 111 and ask for Marilyn Adiyan or Robin
Lawrence.

Carmella Davis, Kensington and Chelsea TMO

Dear Ms Blair,

Thank you for your email dated 20th August 2011. I am sorry that you have not been contacted sooner. I have however sent a reminder email to Janet Seward to contact you. I am not sure if she has been on leave as to why she has not contacted you as yet.

Kind regards,

Carmella Davis
Customer Service Advisor
t:  0800 137 111

w:  www.kctmo.org.uk 
a:   Network Hub, First Floor 300 Kensal Road, W10 5BE

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