Comparison tables

B Whittle made this Freedom of Information request to The Money Advice Service
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by The Money Advice Service.

Dear The Money Advice Service,

Your website states - Non-participating providers

We base our tables on information that providers give voluntarily.

As some providers are very small or offer specialist services, they have quite reasonably asked not to be included in the tables.

We are also currently unable to feature rates on the tables for the following providers:

C Hoare & Co

http://tables.moneyadviceservice.org.uk/...

The information I require under the Freedom of Information Act is as follows

1, How many providers have asked not to be included in the tables and name them

2, What do you say to potential providers when you seek the information for your comparison tables ? and supply a copy of the letter you send asking for the information

3, What is the reason for being unable to feature rates for C Hoare & Co ?

Yours faithfully,

B Whittle

Dear B Whittle,

Thank you for your email.

The Money Advice Service is a independent legal entity as a company limited by guarantee. Our Board members are our company sponsors. The Financial Services Authority approve our Board and the Chief Executive's appointment and fund us from the bank levy. We are therefore not subject to the Freedom of Information Act 2000 and do not wish to provide the data you have requested.

Kind regards,
Money Advice Service

Enquiries

T
M

Money Advice Service
5th Floor, Holborn Centre, 120 Holborn, London EC1N 2TD

Switchboard: +44 (0)20 7943 0500

moneyadviceservice.org.uk

The Money Advice Service is here to help you
manage your money better. We give clear, unbiased advice to
help you make informed choices.

This communication and any
attachments contains information which is confidential and may be subject to
legal privilege. It is for intended recipients only. If you are not the intended
recipient you must not copy, distribute, publish, rely on or otherwise use it
without our consent. If you have received this email in error please notify
[email address] immediately and delete the email from your computer.

This email is not intended to nor
should it be taken to create any legal relations or contractual relationships.
This email has originated from

Money Advice Service
5th Floor
Holborn Centre
120
Holborn
London
EC1N 2AD
United
Kingdom
Registered as a Limited Company in England and Wales No. 07172704

Registered Office as above
Switchboard: 020 7943 0500
Web Site: moneyadviceservice.org.uk

show quoted sections

Dear The Money Advice Service,

In you email dated 28 February 2012 you state that you do not wish to provide the data I have requested

On your website you state that you have a complaints policy http://www.moneyadviceservice.org.uk/con...

Therefore register my complaint that I am not satisfied with your response to my enquiry

I also require the name of the employee responsible for your email dated 28 February 2012

Yours faithfully,

B Whittle

Enquiries,

Dear Sir/Madam,

Thank you for contacting the Money Advice Service.

In line with our policy your complaint will now be investigated and responded to within 20 working days.

If for any reason we are unable to respond in this time you will be notified and informed of the reason for any such delay.

Kind Regards
Money Advice Service

Enquiries

T
M

Money Advice Service
5th Floor, Holborn Centre, 120 Holborn, London EC1N 2TD

Switchboard: +44 (0)20 7943 0500

moneyadviceservice.org.uk

The Money Advice Service is here to help you
manage your money better. We give clear, unbiased advice to
help you make informed choices.

This communication and any
attachments contains information which is confidential and may be subject to
legal privilege. It is for intended recipients only. If you are not the intended
recipient you must not copy, distribute, publish, rely on or otherwise use it
without our consent. If you have received this email in error please notify
[email address] immediately and delete the email from your computer.

This email is not intended to nor
should it be taken to create any legal relations or contractual relationships.
This email has originated from

Money Advice Service
5th Floor
Holborn Centre
120
Holborn
London
EC1N 2AD
United
Kingdom
Registered as a Limited Company in England and Wales No. 07172704

Registered Office as above
Switchboard: 020 7943 0500
Web Site: moneyadviceservice.org.uk

show quoted sections

Stephaney Adjei,

1 Attachment

Dear Sir/Madam,

Please find attached our response your complaint.

Kind Regards
Money Advice Service

Stephaney Adjei

Complaints & DPA Executive

T 020 7943 0513
M

Money Advice Service
5th Floor, Holborn Centre, 120 Holborn, London EC1N 2TD

Switchboard: +44 (0)20 7943 0500

moneyadviceservice.org.uk

The Money Advice Service is here to help you
manage your money better. We give clear, unbiased advice to
help you make informed choices.

This communication and any
attachments contains information which is confidential and may be subject to
legal privilege. It is for intended recipients only. If you are not the intended
recipient you must not copy, distribute, publish, rely on or otherwise use it
without our consent. If you have received this email in error please notify
[email address] immediately and delete the email from your computer.

This email is not intended to nor
should it be taken to create any legal relations or contractual relationships.
This email has originated from

Money Advice Service
5th Floor
Holborn Centre
120
Holborn
London
EC1N 2AD
United
Kingdom
Registered as a Limited Company in England and Wales No. 07172704

Registered Office as above
Switchboard: 020 7943 0500
Web Site: moneyadviceservice.org.uk

show quoted sections