Community Messaging Service

Patrick Palmer made this Freedom of Information request to Cambridgeshire Constabulary

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Cambridgeshire Constabulary,

Many public sector organisations use a 'community messaging' or 'neighbourhood alert' system whereby members of the public and other local community groups can sign up or subscribe to receive alerts from your organisation via email, automated voice call or SMS text message. It's a system your force would typically use to send messages about incidents, missing persons or other urgent issues.

1. Does your organisation currently use such a system?

2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl, bespoke/developed in-house etc.)

3. If it was developed in-house, how long ago and at what cost?

4. Which message sending methods does it support from the following: email, SMS, voice call, Twitter, Facebook?

5. Approximately how many active users/subscribers does it have across each message sending method?

6. Can you please provide a copy of the contract with your supplier? (if applicable)

7. Can you please specify the contract end date? (if applicable)

8. Does your organisation use the Government's G-cloud/CloudStore platform to purchase IT and software? If not, when do you plan to do so?

Thank you for your help.

Patrick Palmer

Cambridgeshire Constabulary

Dear Patrick

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 0199/2014
We acknowledge receipt of your Freedom of Information (FOI) request which
was received by Cambridgeshire Constabulary on 06/03/2014

Your request will now be considered in accordance with the Freedom of
Information Act 2000.  You will receive a response within the statutory
timescale of twenty working days as defined by the Act. In some
circumstances, we may be unable to achieve this deadline. If this is the
case, you will be informed and given a revised time-scale at the earliest
opportunity.

If we require any further clarification regarding this request, you will
be notified.

We would advise you that the nature of certain requests may involve
payment of a fee.  If this is the case, you will be notified.

Should you have any further enquiries concerning this matter, please
telephone on 01480 456 111 asking for the Information Access Office or
email [Cambridgeshire Constabulary request email]

Regards

Julie Purse
Information Access Office
Cambridgeshire Constabulary

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To visit Cambridgeshire Constabulary's website please follow this link:

http://www.cambs-police.co.uk/index.asp

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Cambridgeshire Constabulary

1 Attachment

Dear Patrick

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 0199/2014

In reply to your request for information under the Freedom of Information
Act 2000, dated 6 March 2014 and received in the constabulary as follows:

Many public sector organisations use a 'community messaging' or
'neighbourhood alert' system whereby members of the public and other local
community groups can sign up or subscribe to receive alerts from your
organisation via email, automated voice call or SMS text message. It's a
system your force would typically use to send messages about incidents,
missing persons or other urgent issues.

1. Does your organisation currently use such a system?

2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl,
bespoke/developed in-house etc.)

3. If it was developed in-house, how long ago and at what cost?

4. Which message sending methods does it support from the following:
email, SMS, voice call, Twitter, Facebook?

5. Approximately how many active users/subscribers does it have across
each message sending method?

6. Can you please provide a copy of the contract with your supplier? (if
applicable)

7. Can you please specify the contract end date? (if applicable)

8. Does your organisation use the Government's G-cloud/CloudStore platform
to purchase IT and software? If not, when do you plan to do so?

We have completed all searches within Cambridgeshire Constabulary and
hereby advise you of our decision.

In respect  of the contract and tendering procedures we already publish
information about this on our website.

Decision

Pursuant to the provisions of Section 21 of the Freedom of Information Act
2000 (the Act) I have decided to refuse access to the information you have
requested.

Reason For Decision

Section 21 of the Act provides:

Information which is reasonably accessible to the applicant otherwise than
under section 1 is exempt information.

For the purposes of subsection (1), information which is held by a public
authority and does not fall within subsection (2)(b) is not to be regarded
as reasonably accessible to the applicant merely because the information
is available from the public authority itself on request, unless the
information is made available in accordance with the authority’s
publication scheme and any payment required is specified in, or determined
in accordance with, the scheme.

The information you have requested is available from Cambridgeshire
Constabulary’s Publication Scheme.

To access the Publication Scheme please visit our website at
www.cambs.police.uk.  The information you require can be found from the
Home page above and follow the links through "About us"; "your Right to
information" to the Publication Scheme.  Links from the contracts section
will take you to the Bluelight database where details of all live
contracts are held.

In respect of the remainder of your questions:

1.        Yes

2.        Neighbourhood Alert - since August 2013.  Our previous system
was a bespoke in-house system.

3.        No longer applicable.

4.        The software supports both SMS and eMail.  However, the
constabulary only uses eMail.

5.        This information is dynamic as users are registered or leave the
system.  It is believed that there are now more than 10,000 individual
users.  However some users may have more than one registration = for
example if as business owner as well as a resident, perhaps in different
areas.  We could not easily sift out these to locate individuals.

6.        As above, this information is available on our website through
the publication scheme.  It is also available via Cambridgeshire's Police
and Crime Commissioner's website.  The exception to this is when the
contract enters its renewal/retendering phase.  Details of the retendering
process is also contained through our Publication Scheme.

7.        August 2014.

8.        No information held.  As shown above, the current procurement
procedures are shown within our Publication Scheme.

If you are unhappy with this response, please see the attachment below,
which sets out your rights to appeal.

Should you have any further enquiries concerning this matter, please
contact the Information Access Office via email, or on telephone number
01480 456 111 extension 2036.

Regards

David

David Price
Information Access Office
Cambridgeshire Constabulary

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To visit Cambridgeshire Constabulary's website please follow this link:

http://www.cambs-police.co.uk/index.asp

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Dear Cambridgeshire Constabulary,

Having looked at your website I am unable to find the contract in question.

Can you please provide me with a direct URL please?

Yours faithfully,

Patrick Palmer

Cambridgeshire Constabulary

Patrick

It should be contained within the following link - however since I did my
initial research I have not been able to locate it this morning - it may
have entered it's retendering phase.  Despite that, I have now emailed our
Contracts/Procurement (which is joint with Beds/Herts) for them to provide
me with an explanation and a copy of the contract - I will forward it when
received.

https://www.blpd.gov.uk/foi/foi.aspx#&am...

Information on the tendering process, which may be of interest can be
found at:

http://www.cambs-police.co.uk/about/foi/...

I will respond with the contract details as soon as I am able and
apologise for the inconvenience caused.

Regards
David

Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Patrick Palmer To <[Cambridgeshire Constabulary request email]>
<[FOI #200792 email]> cc
Subject Re: Freedom of
03/04/2014 11:30 Information Response :
Ref No 0199/2014 ~[NOT
PROTECTIVELY MARKED]~

Dear Cambridgeshire Constabulary,

Having looked at your website I am unable to find the contract in
question.

Can you please provide me with a direct URL please?

Yours faithfully,

Patrick Palmer

show quoted sections

Cambridgeshire Constabulary

Patrick,

Further to my earlier email, I am still trying to located the original
purchase details of the software.  As soon as I have the information, I
will provide it.  Please accept my apologies for the delay.

Regards

David
David Price
Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Patrick Palmer To <[Cambridgeshire Constabulary request email]>
<[FOI #200792 email]> cc
Subject Re: Freedom of
03/04/2014 11:30 Information Response :
Ref No 0199/2014 ~[NOT
PROTECTIVELY MARKED]~

Dear Cambridgeshire Constabulary,

Having looked at your website I am unable to find the contract in
question.

Can you please provide me with a direct URL please?

Yours faithfully,

Patrick Palmer

show quoted sections

Cambridgeshire Constabulary

Patrick

I have now located the relevant paperwork for the Neighbourhood Alert
system.
This was not subject to a contract as it was obtained through a local
purchase order since it was an add-on to the existing Neighbourhood Watch
system. A local purchase order was created as the value of the order
was/is less than the threshold at which the tendering/contract process is
required.  

Therefore no 'contract' exists although there is a license agreement in
place and I would be able to provide that document if required; please
advise.

Regards
David

David Price
Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Freedom of To Patrick Palmer
Information <[FOI #200792 email]>
Sent by: David Price cc
Subject Re: Freedom of Information Response : Ref No
08/04/2014 15:28 0199/2014 ~[NOT PROTECTIVELY MARKED]~[1]Link

+-------------------+
| Please respond to |
| Freedom of |
| Information |
+-------------------+

Patrick,

Further to my earlier email, I am still trying to located the original
purchase details of the software.  As soon as I have the information, I
will provide it.  Please accept my apologies for the delay.

Regards

David
David Price
Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Patrick Palmer To <[Cambridgeshire Constabulary request email]>
<[FOI #200792 email]> cc
Subject Re: Freedom of
03/04/2014 11:30 Information Response :
Ref No 0199/2014 ~[NOT
PROTECTIVELY MARKED]~

Dear Cambridgeshire Constabulary,

Having looked at your website I am unable to find the contract in
question.

Can you please provide me with a direct URL please?

Yours faithfully,

Patrick Palmer

show quoted sections

Dear Cambridgeshire Constabulary,

Thank you for your continued help.

Could you please provide the license agreement as mentioned?

Yours faithfully,

Patrick Palmer

Cambridgeshire Constabulary

Patrick

I will prepare for publication and forward to you in due course.

Many thanks
David

Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Patrick Palmer To <[Cambridgeshire Constabulary request email]>
<[FOI #200792 email]> cc
Subject Re: Freedom of
30/04/2014 15:33 Information Response :
Ref No 0199/2014 ~[NOT
PROTECTIVELY MARKED]~

Dear Cambridgeshire Constabulary,

Thank you for your continued help.

Could you please provide the license agreement as mentioned?

Yours faithfully,

Patrick Palmer

show quoted sections

Cambridgeshire Constabulary

1 Attachment

As promised:

Information Access Office
Cambridgeshire Constabulary
Tel 01487 772 092

Patrick Palmer To <[Cambridgeshire Constabulary request email]>
<[FOI #200792 email]> cc
Subject Re: Freedom of
30/04/2014 15:33 Information Response :
Ref No 0199/2014 ~[NOT
PROTECTIVELY MARKED]~

Dear Cambridgeshire Constabulary,

Thank you for your continued help.

Could you please provide the license agreement as mentioned?

Yours faithfully,

Patrick Palmer

show quoted sections