Community Messaging Service

Patrick Palmer made this Freedom of Information request to Sussex Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Sussex Police,

Many public sector organisations use a 'community messaging' or 'neighbourhood alert' system whereby members of the public and other local community groups can sign up or subscribe to receive alerts from your organisation via email, automated voice call or SMS text message. It's a system your force would typically use to send messages about incidents, missing persons or other urgent issues.

1. Does your organisation currently use such a system?

2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl, bespoke/developed in-house etc.)

3. If it was developed in-house, how long ago and at what cost?

4. Which message sending methods does it support from the following: email, SMS, voice call, Twitter, Facebook?

5. Approximately how many active users/subscribers does it have across each message sending method?

6. Can you please provide a copy of the contract with your supplier? (if applicable)

7. Can you please specify the contract end date? (if applicable)

8. Does your organisation use the Government's G-cloud/CloudStore platform to purchase IT and software? If not, when do you plan to do so?

Thank you for your help.

Patrick Palmer

Sussex Police

Dear Patrick,

Thankyou for that, your request which was received by Sussex Police

This request will be dealt with under the terms of the Freedom of
Information Act 2000 and you will receive a response within the
statutory timescale of 20 working days as defined by the Act, from the
date of receipt. In some circumstances Sussex Police may be unable to
achieve this deadline. If this is likely you will be informed and given
a revised time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way.

Again, you will be informed if this is the case.

Yours sincerely

Kirsty Watson

Freedom of Information Assistant

Access to Information

Force Crime & Justice Department.

Tel: 101 Ext: 544126

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Sussex Police

1 Attachment

Dear Patrick,

Please find attached covering letter relating to your request.

<<Letter - Request Complete Some Information Exempt.doc>>
Kind Regards

Kirsty Watson
Freedom of Information Assistant
Access to Information
Force Crime & Justice Department.

Tel: 101 Ext: 544126

Sussex Police – Serving Sussex

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