Community Messaging Service

Patrick Palmer made this Freedom of Information request to Kent Police

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The request was successful.

Dear Kent Police,

Many public sector organisations use a 'community messaging' or 'neighbourhood alert' system whereby members of the public and other local community groups can sign up or subscribe to receive alerts from your organisation via email, automated voice call or SMS text message. It's a system your force would typically use to send messages about incidents, missing persons or other urgent issues.

1. Does your organisation currently use such a system?

2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl, bespoke/developed in-house etc.)

3. If it was developed in-house, how long ago and at what cost?

4. Which message sending methods does it support from the following: email, SMS, voice call, Twitter, Facebook?

5. Approximately how many active users/subscribers does it have across each message sending method?

6. Can you please provide a copy of the contract with your supplier? (if applicable)

7. Can you please specify the contract end date? (if applicable)

8. Does your organisation use the Government's G-cloud/CloudStore platform to purchase IT and software? If not, when do you plan to do so?

Thank you for your help.

Patrick Palmer

Freedom of Information Kent,

2 Attachments

Dear Mr Palmer,

 

FREEDOM OF INFORMATION REQUEST 14/03/302

 

Thank you for your request received by Kent Police on 13 March 2014. I
note you seek access, in summary, to information relating to:

 

Community messaging

 

As stated within the Freedom of Information Act 2000 we will endeavour to
provide a response promptly and in any event within the statutory
twenty day deadline, the twentieth working day being the 10 April 2014.

 

Your interest in Kent Police is appreciated and pending a specific
response to your request, I enclose a sheet, which summarises your
rights. Should you have any further inquiries concerning this matter,
please write or contact me on telephone number 01622 654413 quoting the
reference number above.

 

Yours sincerely,

 

Charlotte Woolsey

Freedom of Information Team

Kent Police

 

 

This email and any other accompanying document (s) contain information
from Kent Police, which is confidential or privileged. The information is
intended to be for the exclusive use of the individual(s) or bodies to
whom it is addressed. The content including any subsequent replies could
be disclosable if relating to a criminal investigation or civil
proceedings. If you are not the intended recipient, be aware that any
disclosure, copying, distribution or use of the contents of this
information is prohibited. If you have received this email in error,
please notify us immediately by contacting the sender or telephoning 01622
690690.

Freedom of Information Kent, Kent Police

2 Attachments

Dear Mr Palmer,

 

With reference to the Freedom of Information request that we received from
you on 13 February 2014, please find attached the response letter.

 

Should you have any queries relating to this then please do not hesitate
to contact us.

 

Yours sincerely,

 

 

Freedom of Information Team
Legal Services Department
Kent Police
Force HQ
Sutton Road
Maidstone
Kent ME15 9BZ

E-mail: [Kent Police request email]
Tel: +44 (0)1622 654429/654413
Fax: +44 (0)1622 652029
Internal: 19-4429/4413

 

 

This email and any other accompanying document (s) contain information
from Kent Police, which is confidential or privileged. The information is
intended to be for the exclusive use of the individual(s) or bodies to
whom it is addressed. The content including any subsequent replies could
be disclosable if relating to a criminal investigation or civil
proceedings. If you are not the intended recipient, be aware that any
disclosure, copying, distribution or use of the contents of this
information is prohibited. If you have received this email in error,
please notify us immediately by contacting the sender or telephoning 01622
690690.

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