Community Messaging Service

Patrick Palmer made this Freedom of Information request to Avon and Somerset Constabulary

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Avon and Somerset Constabulary

Many public sector organisations use a 'community messaging' or 'neighbourhood alert' system whereby members of the public and other local community groups can sign up or subscribe to receive alerts from your organisation via email, automated voice call or SMS text message. It's a system your force would typically use to send messages about incidents, missing persons or other urgent issues.

1. Does your organisation currently use such a system?

2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl, bespoke/developed in-house etc.)

3. If it was developed in-house, how long ago and at what cost?

4. Which message sending methods does it support from the following: email, SMS, voice call, Twitter, Facebook?

5. Approximately how many active users/subscribers does it have across each message sending method?

6. Can you please provide a copy of the contract with your supplier? (if applicable)

7. Can you please specify the contract end date? (if applicable)

8. Does your organisation use the Government's G-cloud/CloudStore platform to purchase IT and software? If not, when do you plan to do so?

Thank you for your help.

Patrick Palmer

#Freedom of Information Requests, Avon and Somerset Constabulary

 

 

 

 

 

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

    

 

Private Our Reference 264/14

Patrick Palmer
Your reference  
[FOI #200774 email]
Date 11^th March 2014
 

 

Dear Mr Palmer,

 

I write in connection with your request for information dated 6^th March
2014 relating to ‘community messaging’ or ‘neighbourhood alert systems’.
This request will be dealt with under the terms of the Freedom of
Information Act 2000.

 

Your request will now be considered and you will receive a response within
the statutory timescale of 20 working days as defined by the Act. In some
circumstances, Avon and Somerset Constabulary may be unable to achieve
this deadline if consideration needs to be given to the public interest
test. If this is likely, you will be informed and given a revised
time-scale at the earliest opportunity.

 

Yours sincerely,

 

C Quartey

 

Freedom of Information Officer

Corporate Information Management Department

 

Please note;

1.     Requests and responses may be published on Avon and Somerset
Constabulary’s website (within 24 hours), some of which may contain a link
to additional information, which may provide you with further
clarification.

2.     Whilst we may verbally discuss your request with you in order to
seek clarification, all other communication should be made in writing.

3.     Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review procedure.

 

 

 

 

 

 

 

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#Freedom of Information Requests, Avon and Somerset Constabulary

2 Attachments

Corporate Information Management Department

Force Headquarters, PO Box 37, Valley Road,

Portishead, Bristol, BS20 8QJ

Facsimile 01275 814667

Email foirequests@avonandsomerset.police.uk    

 

 

 

 

Private Our Reference 264/14

Mr Patrick Palmer Your reference  

[FOI #200774 email] Date 01 April 2014

 

 

 

Dear Mr Palmer

 

I write in connection with your request for information dated 6^th March
concerning community messaging. Specifically you asked:

 

Many public sector organisations use a 'community messaging' or
'neighbourhood alert' system whereby members of the public and other local
community groups can sign up or subscribe to receive alerts from your
organisation via email, automated voice call or SMS text message. It's a
system your force would typically use to send messages about incidents,
missing persons or other urgent issues.

 

Q1. Does your organisation currently use such a system?

 

Yes

 

Q2. If so, which one? (e.g. Ringmaster, Neighbourhood Alert, Owl,
bespoke/developed in-house etc.)

 

We currently use Ringmaster and KIN+ which was developed in house.

 

Q3. If it was developed in-house, how long ago and at what cost?

 

KIN+ was developed in house in March 2010. We do not hold records of the
cost.

 

Q4. Which message sending methods does it support from the following:
email, SMS, voice call, Twitter, Facebook?

 

Ringmaster supports voice call, SMS (although not currently enabled in
Avon and Somerset Constabulary), email and fax.

 

Q5. Approximately how many active users/subscribers does it have across
each message sending method?

 

Ringmaster currently has 8,300 active email subscribers, 2,200 telephone
and mobile subscribers and 130 fax subscribers.

 

Please note it is possible to be actively subscribed to more than one
channel.

 

Q6. Can you please provide a copy of the contract with your supplier? (if
applicable)

 

Please find a copy of the relevant contract attached. This contract is has
been renewed annually.

 

You will notice that there are some redactions on the contract. The
exemption applicable to this information is Section 40 (2), third party
personal information, this is an Absolute exemption. Any information to
which a request relates is exempt if it constitutes personal data of which
the applicant is not the data subject and if disclosure of that
information to a member of the public would contravene any of the
principles of the 1998 Data Protection Act. In this particular case,
disclosure of this information would contravene Principles 1 and 2 of the
Act, whereby personal data shall be processed fairly and lawfully and only
obtained for one or more specified purpose or purposes.

 

Q7. Can you please specify the contract end date? (if applicable)

 

The contract runs from November – November.

 

Q8. Does your organisation use the Government's G-cloud/CloudStore
platform to purchase IT and software? If not, when do you plan to do so?

 

At the date of your request, this platform was not being used by the
Constabulary.

 

We haven't used it due to the mandate that was enforced to use Sprint II a
single source supplier for all Commoditised Hardware and off the shelf
software. However this expires on Friday 14th March and therefore we would
use GCloud going forward.

 

 

 

Yours sincerely

 

C Quartey

 

Freedom of Information Officer

Corporate Information Management Department

 

 

Please note:

1.       Requests and responses may be published on Avon and Somerset
Constabulary’s website (within 24 hours), some of which may contain a link
to additional information, which may provide you with further
clarification.

2.       Whilst we may verbally discuss your request with you in order to
seek clarification, all other communication should be made in writing.

3.       Avon and Somerset Constabulary provides you with the right to
request a re-examination of your case under its review procedure (copy
attached).

 

 

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