Community equipment services (provision of Daily Living Aids)

The request was successful.

Dear Wirral Metropolitan Borough Council,

I am researching the varying provision of community equipment services (“CES”) throughout the UK.

A community equipment service provides daily living aids such as crutches, commodes, profiling beds, etc. This service might be known under a different name locally, such as a joint equipment store or an equipment loan service. The service may also provide other equipment in addition to daily living aids.

Please could you answer the following questions separately under the Freedom of Information Act:

1) Is an outsourced organisation (or organisations) used to deliver the service? If so, what is their name?
2) Does the service provide other services or equipment in addition to daily living aids? If so, what are they?
3) For how long has the outsourced organisation(s) been providing the service?
4) If your service is shared or commissioned with other authorities, please name the other authorities and state who is the lead/coordinating commissioner?
5) When was the service last tendered?
6) When will the service next be tendered?
7) When does the current contract expire? Please provide details of any potential contract extensions.
8) Is equipment purchased separately, e.g. through a framework agreement rather than via the provider organisation? Please state the names of any agreements if so.
9) How much was spent on the service in the last financial year?
10) What is the size of the population covered by the service?
11) How many registered users does the service have?
12) Re: patient choice. Does the service routinely operate on Saturday or Sunday?
13) Re: patient choice. Does the service routinely operate after 5pm, Monday to Friday?
14) Re: patient satisfaction. Please provide summary results of the latest patient survey?

If a specific question cannot be answered, please state why.

Thank you for your assistance.

Yours faithfully,

Stellan Sigg

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Stellan Sigg

Thank you for your recent FOI enquiry.

Please be advised that all contract information is available for public view on the contracts register where you can carry out an advanced search to view all suppliers and contract details.
The Chest provides an exportable Excel version of the contracts register so you can easily search by category or keyword to obtain the list of contracts and relevant details sought.

Please see the following link to the Chest https://procontract.due-north.com/Contra...
Your request is therefore refused under Section 21 of the Freedom of Information Act, ‘information reasonably accessible by other means’. Further guidance on Section 21 can be found on the Information Commissioner’s website at this link.

You have the right under Section 17 of the Freedom of Information Act 2000 to ask for an internal review of the refusal of the information requested. Please direct any request for an internal review to [Wirral Borough Council request email] and your request will be allocated for review. If you are dissatisfied with the outcome of an internal review you also have the right to complain to the information Commissioner, at this link https://ico.org.uk/global/contact-us/

Yours sincerely

Emma Louise Murphy

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Dear Emma,

Thank you for your reply. I accept that some information is available through the Chest link you provided, namely questions 1 through 7.

However, questions 8 through 14 are *not* answered by the link you provided. Please can you respond to those. Thank you.

Yours sincerely,

Mr S. Sigg

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Good Morning

I will put Qs 8-14 to the relevant service area. We aim to respond within 20 working days

Kind Regards

Emma

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InfoMgr, FinDMT, Wirral Metropolitan Borough Council

Dear Stellan

 

Please see below Wirral Council’s response to your recent information
request under the FOI Act 2000.

 

1)          Is an outsourced organisation (or organisations) used to
deliver the service? If so, what is their name?

2)          Does the service provide other services or equipment in
addition to daily living aids? If so, what are they?

3)          For how long has the outsourced organisation(s) been providing
the service?

4)          If your service is shared or commissioned with other
authorities, please name the other authorities and state who is the
lead/coordinating commissioner?

5)          When was the service last tendered?

6)          When will the service next be tendered?

7)          When does the current contract expire? Please provide details
of any potential contract extensions

 

For Q1-7, please see The Chest
[1]https://procontract.due-north.com/Contra...

 

 8. Is equipment purchased separately, e.g. through a framework agreement
rather than via the provider organisation? Please state the names of
any agreements if so. - Items are purchased through a Provider
agreement/contract.

 

 9. How much was spent on the service in the last financial year? -
£4.2M.  Our contract is fully integrated and includes Community
Equipment, Telecare, Responder Service and Falls Prevention, along
with all maintenance, repairs, decontamination, installation and
delivery.

 

10. What is the size of the population covered by the service? - 320,200
(ONS, 2021)

 

11. How many registered users does the service have? - There are
approximately 52,000 people who are registered with the service –
Community Equipment and Telecare

 

12. Re: patient choice. Does the service routinely operate on Saturday or
Sunday? - The service operates 7 days per week 8am to 8pm

 

13. Re: patient choice. Does the service routinely operate after 5pm,
Monday to Friday? - The service operates 7 days per week 8am to 8pm

 

14. Re: patient satisfaction. Please provide summary results of the latest
patient survey? - Customer satisfaction levels are monitored via the
Council’s contract management process.  Satisfaction levels with all
aspects of the service are currently rated as very high – in excess of
95%.

 

Yours sincerely

 

 

Lynette Paterson

Principal Information Management Officer

Resources – Digital and Improvement

Wirral Council

PO Box 290
Brighton Street
Wallasey
CH27 9FQ

 

Email: [2][Wirral Borough Council request email]

 

Visit our website: [3]www.wirral.gov.uk

 

 

 

 

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References

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1. https://procontract.due-north.com/Contra...
2. mailto:[Wirral Borough Council request email]
3. http://www.wirral.gov.uk/