Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Stellan Sigg

Freedom of information request - FOI/6961

Subject: Community equipment services (provision of Daily Living Aids)

We are just emailing you to update you on your open Information Request.
We are currently in the process of updating our systems and part of this
update will mean that your open Information Request has been assigned a
new reference: FOI/6961

Thank you in advanced for your patients patience and whilst we will
continue top process your request. We will issue a response or update to
you as soon as we are able.

Unfortunately, the Council is currently experiencing a delay in our
response times due to demand and resource. As an organisation we are aware
of our legal duties under the legislation and are making every effort to
improve our position and respond to requests within our statutory
timeframes as quickly as possible. All requests are being monitored and
continually reviewed to provide you with an expected date for disclosure.
London Borough of Croydon takes its role as a Data Controller seriously
and would like to thank you for your continued patience and understanding
whilst we improve our service to you.

 
Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Stellan Sigg

Request FOI/6961

Further to your request received on 10/02/2023, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will address each of your questions in
turn. 

1)            Is an outsourced organisation (or organisations) used to
deliver the service? If so, what is their name?

No

2)            Does the service provide other services or equipment in
addition to daily living aids? If so, what are they?

No

3)            For how long has the outsourced organisation(s) been
providing the service?

N/A

4)            If your service is shared or commissioned with other
authorities, please name the other authorities and state who is the
lead/coordinating commissioner?

Merton and Sutton. Croydon is the lead authority

5)            When was the service last tendered?

N/A

6)            When will the service next be tendered?

N/A

7)            When does the current contract expire? Please provide
details of any potential contract extensions.

N/A

8)            Is equipment purchased separately, e.g. through a framework
agreement rather than via the provider organisation? Please state the
names of any agreements if so.

No

9)            How much was spent on the service in the last financial
year?

£1.1m

10)          What is the size of the population covered by the service?

390,000

11)          How many registered users does the service have?

5,500

12)          Re: patient choice. Does the service routinely operate on
Saturday or Sunday?

Yes

13)          Re: patient choice. Does the service routinely operate after
5pm, Monday to Friday?

Yes
 

14)          Re: patient satisfaction. Please provide the results of the
latest patient survey?

N/A

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [1][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

                 8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Council

References

Visible links
1. mailto:[Croydon Borough Council request email]