Community care guidelines

Ms Ovett made this Freedom of Information request to Cardiff and Vale University Health Board

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Cardiff and Vale University Health Board did not have the information requested.

Dear Cardiff and Vale University Local Health Board,

I am requesting the following:

The guidelines used as a basis for care provision in the communicaty for a patient that suffers complex health conditions as a result of a brain injury. That is brain injury guidelines for community care professionals.

Yours faithfully,

R Ovett

FOI Requests (Cardiff and Vale UHB - Corporate Services), Cardiff and Vale University Health Board

Dear Ms Ovett.

I am writing in response to your e-mail below in which you are requesting
information from Cardiff and Vale UHB under the Freedom of Information
Act. Please note your e-mail request was received in this office on Monday
6 December 2010.

Your request has been forwarded to the relevant department to action and
as soon as information is available I will contact you accordingly.

Yours sincerely

Ann Morgan

Freedom of Information Lead

Cardiff and Vale UHB

Whitchurch Hospital

Ward W3a

02920 336167

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Dear FOI Requests (Cardiff and Vale UHB - Corporate Services),

Dear FOI Requests (Cardiff and Vale UHB - Corporate Services),

I requested information under the Freedom of Information act on the 3rd December 2010. You are required by law to respond promptly and normally by 6th January 2011.
I have taken the Christmas period into account, so have waited an additional week before prompting you. Please provide this information to me at your earliest convenience.

Yours sincerely,

Yours sincerely,

Ms Ovett

FOI Requests (Cardiff and Vale UHB - Corporate Services), Cardiff and Vale University Health Board

Dear Ms Ovett

I am writing in response to your e-mail below and would firstly like to
apologise for the delay in responding to your

Freedom of Information Act Request. The reason for this is I am still
awaiting the relevant information from the department concerned.

I have issued another e-mail requesting this information urgently and I
anticipate I will be able to respond, and provide any information

which may be available, within the next five working days.

Yours sincerely

Ann Morgan

Freedom of Information Lead
Cardiff and Vale UHB

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Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Ms Ovett.

I am writing further to my e-mail below and would like once again to
apologise for the delay in issuing a response and thank you for your
continued patience.

I would now like to advise you that following a search of our paper and
electronic records, I have established that the information you have
requested is not held by Cardiff and Vale UHB, we do not have any such
document in existence. However, I have been advised that there is a
document which you may find relevant and I have provided the details for
you below.

[1]http://www.rcplondon.ac.uk/pubs/contents...

Should you have any queries or need clarification on any aspect of this
response please do not hesitate to contact me directly.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

Mr P Welsh

Assistant Director of Governance

Cardiff and Vale University Local Health Board

Executive Headquarters Whitchurch Hospital

Park Road

Whitchurch

Cardiff

CF14 7XB

If you are not content with the outcome of any complaint, you may apply
directly to the Information Commissioner for a decision. Generally the
Information Commissioners Office cannot make a decision unless you have
exhausted the complaints procedure provided by Cardiff and Vale UHB.

The Information Commissioner can be contacted at:

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Yours sincerely

Ann Morgan

Freedom of Information Lead

Cardiff and Vale UHB

02920 336167

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References

Visible links
1. http://www.rcplondon.ac.uk/pubs/contents...
2. http://www.wales.nhs.uk/sitesplus/864/cy...

Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

Thank you for clarifying that these guidelines do not exist within Cardiff LHB.

Unfortunately the link you provided does not appear to work. I get a page request not found exception. Please can you provide an alternative link.

Yours sincerely,

Ms Ovett

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Mrs Ovett.

Thank you for your further communication, I am sorry you are experiencing
difficulties accessing the document.

Following your e-mail I also attempted to open the document and also
failed. I have investigated the relevant web site (Royal College of
Physicians) and think there may be a problem with the site itself. I have
attempted to find the document via other sources again without any
success.

I will try RCP site again tomorrow in the hope that the problem has been
corrected. In the interim I have found NICE guidance which you may find
useful and I have attached the relevant link [1]here.

I will e-mail you further tomorrow.

Yours sincerely

Ann Morgan

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Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

I am very sorry but the link you uploaded in your last reply also does not appear to be there.

Yours sincerely,

Ms Ovett

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Ms Ovett.

I have attempted to access the Royal College of Physicians web site this
morning and unfortunately there still appears to be a problem with this.

The document that I referred to should become available as soon as the
problem on that site is corrected. I have attached the link once again for
you and can only suggest that you continue to try this over the next few
days.

I have also attempted to open the second link I sent to you and I had no
problem in accessing the relevant site National Institute for Health and
Clinical Excellence and page detailed within my link. Therefore I have
provided the link again in a format to enable you to place in your browser
which should hopefully work for you.

Royal College of Physicians:
[1]http://www.rcplondon.ac.uk/pubs/contents...

Nice ([2]http://www.nice.org.uk/CG056)

Should the link to the Royal College of Physicians remain inaccessible may
I suggest you contact them directly and request the information from them.

I have attached the address for your convenience.

Royal College of Physicians,

11 St Andrews Place,

Regent's Park,

London NW1 4LE

I trust this now fully concludes matters in respect of your Freedom of
Information Act request with Cardiff and Vale UHB.

Yours sincerely

Ann Morgan

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Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

I would like to take this opportunity to thank you. You have been very helpful and I really appreciate this.

I am now a little confused, perhaps you can help clarify. If this document does not exist, could this mean the Cardiff and Vale UHB are caring for brain injury patients in the community without guidelines? Please can you clarify.

Yours sincerely,

Ms Ovett

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Diolch am eich neges.

Thank you for your message. I am now out of the office until Monday 24 January 2011 at which time I will respond to your message. If you have an urgent enquiry relating to the Freedom of Information Act please contact Doug Harrett by e-mail or telephone Whitchurch ext 6175.
Thanks/Diolch.
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Confidentiality

This message is strictly confidential and intended for the person or organisation
to whom it is addressed. If you are not the intended recipient of the message then please notify the sender
immediately. Any of the statements or comments made above should be regarded as personal and not necessarily those of Cardiff & Vale University Health Board, any constituent part or connected body.

Mae'r neges hon yn gyfrinachol.
Os nad chi yw'r derbynnydd y bwriedid y neges
ar ei gyfer, byddwch mor garedig â rhoi gwybod
i'r anfonydd yn ddi-oed. Dylid ystyried unrhyw
ddatganiadau neu sylwadau a wneir uchod yn rhai
personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd a’r Fro, nac unrhyw
ran gyfansoddol ohoni na chorff cysylltiedig.

Freedom of Information

Please be aware that, under the terms of the Freedom of Information
Act 2000, Cardiff and Vale University Health Board may be required to make public the
content of any emails or correspondence received.
For further information on Freedom of Information, please refer to the
Cardiff and Vale UHB website http://www.wales.nhs.uk/sitesplus/864/cy...

Cofiwch fod yn ymwybodol ei bod yn bosibl
y bydd disgwyl i Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
roi cyhoeddusrwydd i gynnwys
unrhyw ebost neu ohebiaeth a dderbynnir,
yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth 2000.
I gael mwy o wybodaeth am Ryddid Gwybodaeth,
cofiwch gyfeirio at wefan Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
http://www.wales.nhs.uk/sitesplus/864/cy...

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Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

2 Attachments

Dear Ms Ovett.

I am sorry for any confusion that has been caused. Please allow me to
clarify. Whilst there is no Cardiff and Vale UHB specific document, staff
caring for such patients will adhere to National Guidelines and procedures
such as those set out by RCP and NICE.

I have once again attempted to access the document which I have referenced
within previous correspondence and I have on this occasion been able to
download this from the RCP website. I have attached the guidance document
in a PDF file for you. There is other guidance contained on the RCP web
site and I have attached a further document above and a link to the
relevant page both here [1]bookshop.rcplondon.ac.uk/index and also
[2]here.

I trust this response has clearly explained the situation and removed the
confusion.

Yours sincerely

Ann Morgan

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Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

Thank you once again for clarifying and for the documents. This has been most helpful to me and your efforts have clearly been extensive. Many thanks.

Yours sincerely,

Ms Ovett