Dear Kent Police,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

Freedom of Information Kent,

2 Attachments

Dear Mr Leonard,

 

FREEDOM OF INFORMATION REQUEST REF 19/10/1456.

 

Thank you for your request received by Kent Police on 3^rd October 2019. I
note you seek access, in summary, to information relating to:

 

Communications & Telephones

 

The Freedom of Information Act 2000 (FOIA) provides that a public
authority respond to an FOI request within 20 working days. Please be
aware that as well as experiencing very high request volumes, Kent Police
is currently in the process of transitioning to a new crime recording
database. This means that whilst we will endeavour to complete your
request as soon as possible it is likely that a response may well be
delayed, particularly where crime data is sought.

 

Your interest in Kent Police is appreciated and pending a specific
response to your request, I enclose a sheet, which summarises your rights.
Should you have any further inquiries concerning this matter, please write
or contact us via the following telephone number 01622 652610 quoting the
reference number above.

 

Yours sincerely,

 

Lakeisha Dowsey-Magog

Freedom of Information Assistant

 

[1][email address]

Kent Police Public Disclosure Team

Coldharbour, London Road,

Aylesford, Kent, ME20 7SL

 

Internal Telephone: 14 2191

External Telephone: 01622 652610

 

[2]DATASafe - Header

Unless otherwise marked, this correspondence and any attachments should be
treated as OFFICIAL and handled appropriately.

This email and any other accompanying document(s) contain information from
Kent Police and/or Essex Police, which is confidential or privileged. The
information is intended to be for the exclusive use of the individual(s)
or bodies to whom it is addressed. The content, including any subsequent
replies, could be disclosable if relating to a criminal investigation or
civil proceedings. If you are not the intended recipient, be aware that
any disclosure, copying, distribution or other use of the contents of this
information is prohibited. If you have received this email in error,
please notify us immediately by contacting the sender or telephoning Kent
Police on 01622 690690 or Essex Police on 01245 491491, as appropriate.
For further information regarding Kent Police’s or Essex Police’s use of
personal data please go to
https://www.kent.police.uk/policy/privac... or
https://www.essex.police.uk/copyright-pr...

References

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Freedom of Information Kent,

1 Attachment

Dear Mr Leonard,

 

With reference to the Freedom of Information request that we received from
you on 3^rd October 2019 please find attached the response letter.

 

Should you have any queries relating to this then please do not hesitate
to contact us.

 

Yours sincerely,

 

Public Disclosure Officer

Information Security and Governance

Kent Police

 

 

This email and any other accompanying document(s) contain information from
Kent Police and/or Essex Police, which is confidential or privileged. The
information is intended to be for the exclusive use of the individual(s)
or bodies to whom it is addressed. The content, including any subsequent
replies, could be disclosable if relating to a criminal investigation or
civil proceedings. If you are not the intended recipient, be aware that
any disclosure, copying, distribution or other use of the contents of this
information is prohibited. If you have received this email in error,
please notify us immediately by contacting the sender or telephoning Kent
Police on 01622 690690 or Essex Police on 01245 491491, as appropriate.
For further information regarding Kent Police’s or Essex Police’s use of
personal data please go to https://www.kent.police.uk/hyg/privacy/ or
https://www.essex.police.uk/hyg/privacy/. Additionally for our Terms and
Conditions please go to https://www.kent.police.uk/hyg/terms-con...
or https://www.essex.police.uk/hyg/terms-co...