Communications & Telephony Request

The request was successful.

Dear Bridgend County Borough Council,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

foi, Bridgend County Borough Council

5 Attachments

Dear Sir/Madam

 

FOI REQUEST X04-1730

 

We acknowledge your request for information received on 3^rd October 2019.

 

We are considering your request and you should receive a response within
the statutory timescale of 20 working days, unless the information is
exempt or we require additional time to consider whether disclosure is in
the public interest in accordance with section 2 of the Freedom of
Information Act.

 

We will try to supply information in electronic format by email, but if
this is not possible we will let you know. If you have any special
requirements e.g. language, audio, large print, etc. then please let us
know.

 

The Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information will not be released. We will
tell you if this is the case, and you will have a right of appeal.

 

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. We will tell you if this is the case.

 

You may have to pay a fee for this information. We will consider this and
let you know. If so you will have to pay the fee before we process and
release the information.

 

If you have any queries or concerns, then please contact me directly. You
can find out more about the Act from the Information Commissioner at:

Information Commissioner’s Office – Wales 2nd Floor Churchill House
Churchill Way Cardiff

CF10 2HH

Telephone: 02920 678400 Fax: 02920 678399

Email: [1][email address]

Website: [2]https://ico.org.uk/

 

 

Freedom Of Ffôn/Phone: (01656)
Information 643473

Cyfarwyddiaeth Ffôn testun/Ext:
Y Prif (01656) 657899
Weithredwr |
Chief E-bost/Email:
Executive’s [3][Bridgend County Borough Council request email]
Directorate
Gwefan/Website:
Cyngor [4]www.bridgend.gov.uk
Bwrdeistref
Sirol
Pen-y-bont ar
Ogwr |
Bridgend
County Borough
Council

 

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Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch
wybod i ni os mai Cymraeg yw eich dewis iaith.
We welcome correspondence in Welsh. Please let
us know if your language choice is Welsh.

 

 

 

 

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foi, Bridgend County Borough Council

Dear Sir/Madam,

 

FREEDOM OF INFORMATION REQUEST X04-1730

 

We refer to your email dated 3 October 2019 which contained a request for
information as set out in italics below.  Following consideration of your
request, in accordance with the Freedom of Information Act 2000, I respond
to each point as follows:

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

 

Cisco

 

When was the installation date of your telephony equipment?

 

2006

 

Who maintains your telephony system(s)?

 

In-house and Cisco Smartnet

 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

 

Annual Cisco SmartNet £60,000

 

When is your contract renewal date?

 

April 2021

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

 

Cisco

 

When was the installation date of your contact centre infrastructure?

 

2006

 

Who maintains your contact centre system(s)?

 

In-house and Cisco Smartnet

 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

 

Annual Cisco SmartNet £60,000

 

 

How many contact centre employees/agents do you have?

 

22

 

When is your contract renewal date?

 

April 2021

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

 

Yes - Cisco UCM, UCCX, and Jabber

 

How many employees do you have overall within your organisation?

 

5,794 employees

 

Who currently provides your calls and lines?

 

BT

 

What is your current annual spend on calls and lines?

 

Approximately £150,000

 

When is your contract renewal date?

 

January 2021

 

Are you using SIP or ISDN?

 

ISDN

 

Do you use a wide area network?

 

Yes

 

I hope this response satisfies your request. If you are dissatisfied with
the handling of the request, under the Freedom of Information Act 2000 you
have the right to request a review of the Council’s response to your
request for information.  If you wish to request a review, please write to
the below address or email [1][Bridgend County Borough Council request email] .  Following ICO
guidance, a request for a review must be made within 2 months of a
response being received.

 

Monitoring Officer

Bridgend County Borough Council

Civic Offices,

Angel Street

Bridgend, CF31 4WB

 

If you remain dissatisfied with the outcome of that review, you may seek
further recourse by lodging an appeal with the Information Commissioner
at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113

E:mail : [2][email address]

Website:  [3]www.ico.org.uk

 

Yours sincerely

--

Freedom of Information Office

Bridgend County Borough Council

Level 4, Civic Offices

Angel Street

Bridgend

CF31 4WB

Tel: 01656 643565

Email: [Bridgend County Borough Council request email]

 

 

 

 

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