Communications & Telephony Request

Response to this request is long overdue. By law, under all circumstances, Worcester City Council should have responded by now (details). You can complain by requesting an internal review.

Dear Worcester City Council,

I would like to request the following information, under the FOI act:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your assistance.

Yours faithfully,

Daniel Leonard

Dear Worcester City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Worcester City Council's handling of my FOI request 'Communications & Telephony Request'.

Yours faithfully,

Daniel Leonard

Strategy, Worcester City Council

Good afternoon

 

I am writing in response to a Freedom of Information request that you
submitted to Worcester City Council via the What Do They Know website. It
has recently come to the attention of the Council that a number of email
requests submitted to us have not been received.

 

This issue has been investigated and rectified. However we are now aware
that a number of historic requests on What Do They Know have unfortunately
gone unanswered due to this issue.

 

Please accept our sincerest apologies that we have not responded to your
request, and for the significant period of time that has elapsed between
you submitting the request and us becoming aware of this problem. We
understand that the information you requested may no longer be of value to
you, however should you still wish to request this information or submit a
different request, you can do so using our webform which is available via
the link below:

 

[1]https://selfserve.worcester.gov.uk/infor...

 

Worcester City Council takes its responsibilities under the Freedom of
information Act and the Environmental Information Regulations very
seriously, and strives to respond to any requests made under this
legislation within the statutory timescales. Please be assured that your
experience in this case is not reflective of the Council’s attitude
towards access to information and transparency, and any future requests
that you submit to us will be responded to appropriately and promptly.

 

Yours sincerely

 

Worcester City Council

 

 

STAY ALERT > CONTROL THE VIRUS > SAVE LIVES

 

 

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Worcester City Council - delivering excellent services for Worcester

 

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References

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1. https://selfserve.worcester.gov.uk/infor...
2. http://www.worcester.gov.uk/