Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Wrightington, Wigan and Leigh NHS Foundation Trust as part of a batch sent to 87 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Wrightington, Wigan and Leigh NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of Information Act, Wrightington, Wigan and Leigh NHS Foundation Trust

1 Attachment

Dear Daniel

Thank you for your application for information under the Freedom of
Information Act 2000 received on 17^th December 2019

We are currently looking into the questions you have raised and will
respond to you from the Chief Executive within the Freedom of Information
deadline of 20 working days. The response due date for this FOI request is
17^th January 2019.   The Trust reference number for your request is 5823.

Please note if we are having difficulties retrieving the information you
require we will contact you and let you know. 

Kind Regards, 

Pamela

Freedom of Information Team

Information Assurance Dept.

t.    01257 25 6284

e.   [1][email address]

w.   [2]www.wwl.nhs.uk

 

Wrightington, Wigan and Leigh NHS Foundation Trust
Wrightington Hospital

Hall Lane, Appley Bridge, Wigan, WN6 9EP

 

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References

Visible links
1. mailto:[email address]
2. http://www.wwl.nhs.uk/

Freedom of Information Act, Wrightington, Wigan and Leigh NHS Foundation Trust

2 Attachments

Dear Daniel

Please find attached the response to your recent Freedom of Information
request.

Please find a link to a Survey, the Trust would be extremely grateful if
you could complete. [1]https://www.surveymonkey.co.uk/r/G3YHPST

Please note by completing this Survey, you may be expressly consenting to
the use of cookies for more information please visit the Survey Monkey
Website

Kind regards

 

Pamela

Freedom of Information Team

Information Assurance Dept.

t.    01257 25 6284

e.   [2][email address]

w.   [3]www.wwl.nhs.uk

 

Wrightington, Wigan and Leigh NHS Foundation Trust
Wrightington Hospital

Hall Lane, Appley Bridge, Wigan, WN6 9EP

 

[4]Description: cid:image001.png@01D33B9E.EEA9BFD0

 

 

References

Visible links
1. https://www.surveymonkey.co.uk/r/G3YHPST
2. mailto:[email address]
3. http://www.wwl.nhs.uk/