Communications & Telephony Request

The request was successful.

Dear West London NHS Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

foi foi, West London NHS Trust

Dear Daniel,

Thank you for your Freedom of Information request (OUR REF:337).

We will aim to respond within 20 working days.

Kindest Regards,

Deena Vora
Freedom of Information Officer
Trust Board Secretariat
West London NHS Trust
Trust Head Quarters, 1 Armstrong Way, Southall
UB2 4SD

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foi foi, West London NHS Trust

Dear Daniel,

Thank you for your request.

Please find below our response.

1. Please confirm the manufacturer of your telephony system(s) that are currently in place?
Astra MD110 TSW

2. When was the installation date of your telephony equipment?
Roll out of new telephony system in progress

3. Who maintains your telephony system(s)?
Telent

Please confirm value of the initial project and value of annual support/maintenance services (in£)?
£72,000 PA support

When is your contract renewal date?
November 2023

Please confirm the manufacturer of your contact centre system(s) that are currently in place?
Solidus

When was the installation date of your contact centre infrastructure?
2018

Who maintains your contact centre systems(s)?
Telent

Please confirm value of the initial project and value of annual support/maintenance services (in£)?
Solidus set-up cost and support is wrapped up in a wider maintenance contract for telephony.

How many contact centre employees/agents do you have?
Approximately 50.

When is your contract renewal date?
Solidus - July 2025

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/Cisco/Avaya/Mitel? If yes, what tools are you currently using?
N/A

How many employees do you have overall within your organisation?
3700

Who currently provides your calls and lines?
Telefonica

What is your current annual spend on calls and lines?
£162,000 (13.5,000pm)

When is your contract renewal date?
2022

Are you using SIP or ISDN?
ISDN/SIP with a plan to remove all ISDN

Do you use a wide area network?
Yes

This completes our response to your request for information. If you are unhappy with our response, please write to us giving your reasons and we will address them.

If you remain dissatisfied you are entitled to appeal to the Information Commissioner:

Customer Contact
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow SK9 5AF
Tel: 0303 123 1113
http://ico.org.uk/concerns/getting/repor...

Kindest Regards,

Deena Vora
Freedom of Information Officer
Trust Board Secretariat
West London NHS Trust
Trust Head Quarters, 1 Armstrong Way, Southall
UB2 4SD

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