Communications & Telephony Request

The request was successful.

Dear University Hospitals of Morecambe Bay NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of Information (UHMB), University Hospitals of Morecambe Bay NHS Foundation Trust

Thank you for contacting the Freedom of Information Team at University
Hospitals of Morecambe Bay NHS Foundation Trust.

 

If you have submitted an information request, please accept this as
notification and acknowledgement.

Under the Freedom of Information Act (2000) the Trust will provide you
with a written response as soon as possible, and in any case within 20
working days of this receipt. Your request is currently being processed.

 

In the event that the Trust requires any further information from you or
considers your request to contain exempt information, we will be in touch.

 

Kind regards

Freedom of Information Team

University Hospitals of Morecambe Bay NHS Foundation Trust

 

Freedom of Information (UHMB), University Hospitals of Morecambe Bay NHS Foundation Trust

3 Attachments

Dear Mr Leonard

 

Please see attached response to your FOI Request and Feedback Form from
UHMBT.

 

 

Kind regards

Freedom of Information Team
University Hospitals of Morecambe Bay NHS Foundation Trust

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