Dear The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Heywood, Martin, The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust

Dear Daniel

Thank you for your FOI request which is receiving attention.

Regards

Martin Heywood
Legal Services Manager

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
Kings Lynn
PE30 4ET
Email: [email address]
Tel: 01553 613521
Fax : 01553 613426
Web : www.qehkl.nhs.uk

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Heywood, Martin, The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust

1 Attachment

Dear Daniel

Further to my recent acknowledgement please find attached our replies. Please note that the contract values set out are considered to be commercially sensitive and details are withheld under s43(2) of the FOI Act 2000. However, we do publish all spending over £25,000 on the following page http://www.qehkl.nhs.uk/annual-report.as... which may be of interest to you.

Regards

Martin Heywood
Legal Services Manager

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
Kings Lynn
PE30 4ET
Email: [email address]
Tel: 01553 613521
Fax : 01553 613426
Web : www.qehkl.nhs.uk

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