Communications & Telephony Request

The request was successful.

Dear Salford Royal NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of information request, Northern Care Alliance NHS Foundation Trust

Thank you for your enquiry.

 

Your email will be reviewed and responded to accordingly.

 

If your enquiry is a Freedom of Information request, please note that an
acknowledgement and a response will be sent from another inbox -
[email address].

 

If your enquiry is in relation to Access to Medical Records, please
redirect your email to [email address].

 

Kind regards

 

The Freedom of Information Team

PennineFOI atSalford, Northern Care Alliance NHS Foundation Trust

 

Dear Daniel

 

RE: Freedom of Information Acknowledgement Ref code FOI 9900

 

Thank you for your recent Freedom of Information requests made in relation
to information held by Pennine Acute Trust and Salford Royal Foundation
Trust. You have made two identical or very similar FOI requests and the
responses will both be dealt with in the same administrative process. You
will receive one set of correspondence dealing with both requests.

 

Requests for information from one of the Care Organisations making up
Pennine Acute Trust (Fairfield General Hospital, Rochdale Infirmary and
Community Service, The Royal Oldham Hospital and North Manchester General
Hospital and Community Services) are now processed from the Salford Royal
NHS Foundation Trust base of the Northern Care Alliance.

 

To ease processing please ensure ALL FOI related emails, including new
requests, are sent to [1][email address]  quoting the FOI
reference numbers shown in the subject line of this acknowledgement

 

In accordance with Trust policy and the requirements of the Freedom of
Information Act 2000, a period of 20 working days is assigned for
processing your request.  [Working days within the NHS refers to
Mon-Fri.]  We will provide you with an explanation if we find that there
is any reason why this period may extend beyond the period prescribed by
the Act.

 

Please contact us if you have any queries regarding the procedure.

 

Kind regards

 

 

Freedom of Information Office

Northern Care Alliance

Salford/North Manchester/Oldham/Rochdale/Fairfield

Tel: 0161 206 6610

 

(NB all PAT & combined related responses should be addressed to the PAT
dedicated FOI email address)

[2][email address]

 

 

 

 

 

 

 

 

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PennineFOI atSalford, Northern Care Alliance NHS Foundation Trust

1 Attachment

Good afternoon,

 

The Trust has now completed collation of data to support a response to
your recent Freedom of Information requests for Pennine Acute NHS Trust
and Salford Royal NHS Foundation Trust.

 

Details requested have been attached to this email.

 

As part of the disclosure log, all responses to Freedom of Information
requests are posted on the Trust’s website. Please click on the link below
to view the response to your request.

 

[1]https://www.srft.nhs.uk/about-us/freedom...

 

Please click on the corresponding Trusts tab to view the information.

 

We trust these details will assist with your enquiries.  If we can be of
any further assistance in the future please do not hesitate to contact us
again.

 

 

Questionnaire

 

As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this
process:

 

               

+------------------------------------------------------------------------+
|Were you satisfied with the handling of your request?     |YES/NO|
|-----------------------------------------------------------------+------|
|Was your request handled in a timely manner?               |YES/NO|
|-----------------------------------------------------------------+------|
|Were you provided with sufficient information to assist you with |YES/NO|
|your request? | |
+------------------------------------------------------------------------+

            
                                                                                                  

 

Yours Sincerely

 

Freedom of Information Office

Northern Care Alliance

Salford/North Manchester/Oldham/Rochdale/Fairfield

Tel: 0161 206 6610

 

 

 

From: PennineFOI atSalford
Sent: 19 December 2019 09:15
To: 'Daniel Leonard'; Freedom of information request
Subject: RE: Freedom of Information request - Communications & Telephony
Request - NEW TL1C - FOI 9900

 

 

Dear Daniel

 

RE: Freedom of Information Acknowledgement Ref code FOI 9900

 

Thank you for your recent Freedom of Information requests made in relation
to information held by Pennine Acute Trust and Salford Royal Foundation
Trust. You have made two identical or very similar FOI requests and the
responses will both be dealt with in the same administrative process. You
will receive one set of correspondence dealing with both requests.

 

Requests for information from one of the Care Organisations making up
Pennine Acute Trust (Fairfield General Hospital, Rochdale Infirmary and
Community Service, The Royal Oldham Hospital and North Manchester General
Hospital and Community Services) are now processed from the Salford Royal
NHS Foundation Trust base of the Northern Care Alliance.

 

To ease processing please ensure ALL FOI related emails, including new
requests, are sent to [2][email address]  quoting the FOI
reference numbers shown in the subject line of this acknowledgement

 

In accordance with Trust policy and the requirements of the Freedom of
Information Act 2000, a period of 20 working days is assigned for
processing your request.  [Working days within the NHS refers to
Mon-Fri.]  We will provide you with an explanation if we find that there
is any reason why this period may extend beyond the period prescribed by
the Act.

 

Please contact us if you have any queries regarding the procedure.

 

Kind regards

 

 

Freedom of Information Office

Northern Care Alliance

Salford/North Manchester/Oldham/Rochdale/Fairfield

Tel: 0161 206 6610

 

(NB all PAT & combined related responses should be addressed to the PAT
dedicated FOI email address)

[3][email address]

 

 

 

 

 

 

 

 

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