Communications & Telephony Request

The request was successful.

Dear Royal Brompton and Harefield NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Royal Brompton and Harefield NHS Foundation Trust

Dear Daniel Leonard

Further to your request, made under the Freedom of Information Act, 2000. The Trust has received your request and will respond within 20 working days.

Your request has been allocated the reference number FOI5845 . If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department
Royal Brompton and Harefield NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to The Trust Secretary, Royal Brompton & Harefield NHS Foundation Trust, Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

It is important to the Trust that you are satisfied with the way in which your request was handled. There is an applicant satisfaction survey on our website and we would be grateful if you could spend a short time to comment on your request.
http://www.rbht.nhs.uk/about/freedom-of-...

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FOI, Royal Brompton and Harefield NHS Foundation Trust

1 Attachment

Dear Daniel Leonard

The Trust has now reviewed your request and can provide the following information (attached).

Your request has been allocated the reference number FOI5845 . If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department
Royal Brompton and Harefield NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to The Trust Secretary, Royal Brompton & Harefield NHS Foundation Trust, Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

It is important to the Trust that you are satisfied with the way in which your request was handled. There is an applicant satisfaction survey on our website and we would be grateful if you could spend a short time to comment on your request.
http://www.rbht.nhs.uk/about/freedom-of-...

show quoted sections