Communications & Telephony Request

The request was partially successful.

Dear North West Anglia NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Foiteam (NORTH WEST ANGLIA NHS FOUNDATION TRUST), North West Anglia NHS Foundation Trust

Dear Daniel

Reference Number FOI 2019 - 1020
Thank you for your request for information about communications and telphony at North West Anglia NHS Foundation Trust.

We anticipate being able to provide a response within the timescales allowed under the Act.

In the meantime if you have any questions regarding this request please contact us directly quoting the reference number above.

North West Anglia NHS Foundation Trust was formed on 1st April 2017 and comprises of Peterborough City Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The Trust also provides community clinics at Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further information is available via our website www.nwangliaft.nhs.uk.

Any future Freedom of Information requests should be addressed to North West Anglia NHS Foundation Trust using the email address below.

The Freedom of Information Team
Hinchingbrooke Hospital
[email address]

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Foiteam (NORTH WEST ANGLIA NHS FOUNDATION TRUST), North West Anglia NHS Foundation Trust

1 Attachment

Ref: FOI/2019/1020

 

Dear Daniel

 

Thank you for your recent enquiry under the Freedom of Information Act.
Please find your response attached.

 

Please note that this response has been provided within the 20 working day
timeframe as stipulated in the Act.

 

North West Anglia NHS Foundation Trust was formed on 1^st April 2017 and
comprises of Peterborough City Hospital, Hinchingbrooke Hospital and
Stamford & Rutland Hospital.  The Trust also provides community clinics at
Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs
Hospital in Wisbech.  Further information is available via our website
[1]www.nwangliaft.nhs.uk.

 

If you disagree with our decision or are dissatisfied with how we have
dealt with your request in the first instance you may contact me via email
to [2][North West Anglia NHS Foundation Trust request email].

 

Should you remain dissatisfied with the outcome you have a right under s50
of the Freedom of Information Act to appeal against the decision by
contacting:

 

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

 

Yours sincerely

 

FOI Team

North West Anglia NHS Foundation Trust
Hinchingbrooke Hospital, Huntingdon, Cambs, PE29 6NT

Email: [3][email address]

 
[4]www.nwangliaft.nhs.uk

 

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