Communications & Telephony Request

The request was successful.

Dear North Cumbria Integrated Care NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI Requests (RNN) North Cumbria Integrated Care NHS FT, North Cumbria Integrated Care NHS Foundation Trust

2 Attachments

Hello,

 

Thank you for your request for information regarding Communications &
Telephony Request

 

I am dealing with this under the terms of the Freedom of Information Act
2000 and aim to respond within 20 working days.

 

If you have any queries please do not hesitate to contact me. Please
remember to quote the reference number above in any future communications.

 

Kind regards

 

Information Rights Assistant

North Cumbria Integrated Care NHS Foundation Trust

Maglona House, Kingstown Broadway, Carlisle, CA3 0HA

Tel: 01228 608843

[1][email address]

 

 

North Cumbria Integrated Care NHS Foundation Trust
happierhealthiercommunities
[2]www.ncic.nhs.uk

 

 

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FOI Requests (RNN) North Cumbria Integrated Care NHS FT, North Cumbria Integrated Care NHS Foundation Trust

5 Attachments

Good afternoon,

 

Please find attached our response to your recent request for information
under the Freedom of Information Act.

 

Kind regards,

Information Rights Team

Maglona House, Kingstown Broadway, Carlisle, CA3 0HA
Tel: 01228 608998

North Cumbria Integrated Care NHS Foundation Trust
happierhealthiercommunities
[1]www.ncic.nhs.uk

 

 

References

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1. http://www.ncic.nhs.uk/