Communications & Telephony Request
Dear Midlands Partnership NHS Foundation Trust,
I would like to request the following information:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Dear Mr. Leonard,
I write to acknowledge receipt of your email in which you requested
information under the FOI Act 2000.
Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, from the date of receipt, as
defined by the Freedom of Information Act 2000.
The Act defines a number of exemptions which may prevent release of the
information you have requested. There will be an assessment and if any of
the exemption categories apply then the information will not be released.
You will be informed if this is the case within 20 working days, together
with your rights of appeal.
If the information you are requesting contains reference to a third party
then they may be consulted prior to a decision being taken on whether or
not to release the information to you. You will be informed within 20
working days if this is the case.
If you have any queries or concerns, please do not hesitate to contact
me. May l ask that you quote the above reference number on all your
correspondence.
PLEASE NOTE: As of 1^st June 2018 South Staffordshire and Shropshire
Healthcare NHS Foundation Trust has merged with Staffordshire and
Stoke-on-Trent Partnership NHS Trust to become Midlands Partnership
Foundation Trust.
Yours sincerely
Aled Evans
FOI Officer
Midlands Partnership Foundation Trust
Trust HQ, St George’s Hospital
Corporation Street
Stafford
ST16 3AG
Tel: 01785 221104 Ext 7128998
Email: [1][email address]
[2]www.mpft.nhs.uk [3]cid:image001.png@01D50B3D.BAF5F710
[4]@mpftnhs [5]cid:image002.jpg@01D50B3D.BAF5F710 [6]mpftnhs
[7]youtube_social_squircle_red [8]mpftnhs
[9]cid:image003.png@01D50B3D.BAF5F710
Dear Mr. Leonard,
Further to your recent request made under the Freedom of Information Act
2000, please see detailed below the Trust’s response:
Please confirm the manufacturer of your telephony system(s) that are
currently in place? Cisco
When was the installation date of your telephony equipment? First phase
April 2017, Second Phase April 2019
Who maintains your telephony system(s)? South Staffordshire Health
Informatics Service
Please confirm value of the initial project and value of annual
support/maintenance services (in £)? £500k, £50k
When is your contract renewal date? Internal Partner possible renewal on
April 2022
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? Finesse
When was the installation date of your contact centre infrastructure?
August 2017
Who maintains your contact centre system(s)? South Staffordshire Health
Informatics Service
Please confirm value of the initial project and value of annual
support/maintenance services (in £)/ £25k (initial), maintenance is part
of the SSHIS support they give the Trust and there is no separate
maintenance for supporting Finesse
How many contact centre employees/agents do you have? Approximately 50
When is your contract renewal date? August 2022
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
Yes Skype, 7500 employees have Skype installed
How many employees do you have overall within your organisation? 8500
Who currently provides your calls and lines? Gamma
What is your current annual spend on calls and lines? £300k
When is your contract renewal date? April 2022
Are you using SIP or ISDN? SIP
Do you use a wide area network? Yes
We would be grateful if you could take a minute to fill out our Freedom of
Information Customer Satisfaction Survey (attached) and let us know about
your experience.
Please contact me (Aled Evans) in the first instance if you have any
queries or questions regarding the Trust's response. However, if you have
any complaints about the handling of your enquiry, please contact:
Ms Lian Stibbs
Head of Information Governance and Records Access Management
Midlands Partnership Foundation Trust
Trust Headquarters St George's Hospital Corporation Street Stafford
ST16 3SR
Email: [1][email address]
You also have a right of appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545700
Website: [2]www.informationcommissioner.gov.uk
PLEASE NOTE: As of 1^st June 2018 South Staffordshire and Shropshire
Healthcare NHS Foundation Trust has merged with Staffordshire and
Stoke-on-Trent Partnership NHS Trust to become Midlands Partnership
Foundation Trust.
Yours sincerely
Aled Evans
FOI Officer
Midlands Partnership Foundation Trust
Trust HQ, St George’s Hospital
Corporation Street
Stafford
ST16 3AG
Tel: 01785 221104 Ext 7128998
Email: [3][email address]
[4]www.mpft.nhs.uk [5]cid:image001.png@01D50B3D.BAF5F710
[6]@mpftnhs [7]cid:image002.jpg@01D50B3D.BAF5F710 [8]mpftnhs
[9]youtube_social_squircle_red [10]mpftnhs
[11]cid:image003.png@01D50B3D.BAF5F710
References
Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
3. mailto:[email address]
4. https://www.mpft.nhs.uk/
6. https://twitter.com/mpftnhs
8. https://www.facebook.com/mpftnhs/
10. https://www.youtube.com/channel/UCluwSjH...
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