Dear Medway NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedomofinformation (MEDWAY NHS FOUNDATION TRUST), Medway NHS Foundation Trust

4 Attachments

Dear Mr Leonard,

 

Freedom of Information Request: reference 5880

 

Thank you for your email requesting information regarding Medway NHS
Foundation Trust. Your request is being dealt with under the terms of the
Freedom of Information Act 2000 and will be responded to within the
statutory 20 working day deadline.

 

Yours sincerely

 

Freedom of Information Team

[1][email address]

 

Medway NHS Foundation Trust
Windmill Road
Gillingham
Kent
ME7 5NY

Website: [2]www.medway.nhs.uk 

[3][IMG]    [4][IMG]    [5][IMG] 

 

For future reference, please note that the Trust’s FOI email address is: 
[6][email address]

 

 

show quoted sections

Freedomofinformation (MEDWAY NHS FOUNDATION TRUST), Medway NHS Foundation Trust

4 Attachments

Dear Mr Leonard,

 

Freedom of Information Request: reference 5880

 

Thank you for your recent request under the Freedom of Information Act
2000.

 

The information you have requested is as follows:

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place? Primary: Siemens ISDX

Secondary Unify Openscape Voice

When was the installation date of your telephony equipment? Primary: 1980s
Secondary: 2015

Who maintains your telephony system(s)? Primary: Daisy Telecommunications

Secondary: Atos / Unify

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

Primary: Established 40 years ago, record of implementation, not readily
available. Support cost £18,000 per annum.

Secondary: £80,000 implementation Support cost £6,000 per annum.

When is your contract renewal date? Annual

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? Unify Openscape call centres

When was the installation date of your contact centre infrastructure? 
2016

Who maintains your contact centre system(s)?  Atos / Unify

Please confirm value of the initial project and value of annual
support/maintenance services (in £)? Annual support £9,000

How many contact centre employees/agents do you have? 25 agents

When is your contract renewal date? January 2020

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using? The Trust utilises the Skype for Business IM and Presence
offering within NHSmail

 

How many employees do you have overall within your organisation? 4,500 -
5000

 

Who currently provides your calls and lines?  BT

What is your current annual spend on calls and lines? Approx £180,000

When is your contract renewal date? 30 day rolling contract

Are you using SIP or ISDN? ISDN

Do you use a wide area network? HSCN

 

I hope that this gives you the answer you need, but if you are
dissatisfied with the handling of your request, you have the right to ask
for an internal review. Internal review requests should be submitted
within two months of the date of receipt of this email and should be
addressed to:

 

 

Paul Mullane

Head of Corporate Governance & Legal

Medway NHS Foundation Trust

Windmill Road

Gillingham

Kent

ME7 5NY

 

 

Please remember to quote the reference number in any future
communications.

 

In line with our obligations under the Freedom of Information Act the
Trust publishes responses to Freedom of Information Act Requests on the
Trust’s Disclosure Log which can be accessed via our website at:
[1]https://www.medway.nhs.uk/patients-and-p...

 

Yours sincerely

 

Freedom of Information Team

[2][email address]

 

 

Medway NHS Foundation Trust
Windmill Road
Gillingham
Kent
ME7 5NY

Website: [3]www.medway.nhs.uk 

[4][IMG]    [5][IMG]    [6][IMG] 

 

 

 

 

show quoted sections

Freedomofinformation (MEDWAY NHS FOUNDATION TRUST), Medway NHS Foundation Trust

4 Attachments

Dear Mr Leonard,

 

Freedom of Information Request: reference 5880

 

Thank you for your recent request under the Freedom of Information Act
2000.

 

The information you have requested is as follows:

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place? Primary: Siemens ISDX

Secondary Unify Openscape Voice

When was the installation date of your telephony equipment? Primary: 1980s
Secondary: 2015

Who maintains your telephony system(s)? Primary: Daisy Telecommunications

Secondary: Atos / Unify

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

Primary: Established 40 years ago, record of implementation, not readily
available. Support cost £18,000 per annum.

Secondary: £80,000 implementation Support cost £6,000 per annum.

When is your contract renewal date? Annual

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? Unify Openscape call centres

When was the installation date of your contact centre infrastructure? 
2016

Who maintains your contact centre system(s)?  Atos / Unify

Please confirm value of the initial project and value of annual
support/maintenance services (in £)? Annual support £9,000

How many contact centre employees/agents do you have? 25 agents

When is your contract renewal date? January 2020

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using? The Trust utilises the Skype for Business IM and Presence
offering within NHSmail

 

How many employees do you have overall within your organisation? 4,500 -
5000

 

Who currently provides your calls and lines?  BT

What is your current annual spend on calls and lines? Approx £180,000

When is your contract renewal date? 30 day rolling contract

Are you using SIP or ISDN? ISDN

Do you use a wide area network? HSCN

 

I hope that this gives you the answer you need, but if you are
dissatisfied with the handling of your request, you have the right to ask
for an internal review. Internal review requests should be submitted
within two months of the date of receipt of this email and should be
addressed to:

 

 

Paul Mullane

Head of Corporate Governance & Legal

Medway NHS Foundation Trust

Windmill Road

Gillingham

Kent

ME7 5NY

 

 

Please remember to quote the reference number in any future
communications.

 

In line with our obligations under the Freedom of Information Act the
Trust publishes responses to Freedom of Information Act Requests on the
Trust’s Disclosure Log which can be accessed via our website at:
[1]https://www.medway.nhs.uk/patients-and-p...

 

Yours sincerely

 

Freedom of Information Team

[2][email address]

 

 

Medway NHS Foundation Trust
Windmill Road
Gillingham
Kent
ME7 5NY

Website: [3]www.medway.nhs.uk 

[4][IMG]    [5][IMG]    [6][IMG] 

 

 

 

 

show quoted sections