Communications & Telephony Request
Dear Leicestershire Partnership NHS Trust,
I would like to request the following information:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Dear Daniel Leonard
Freedom of Information Act 2000 Request REF: SG9039
Further to your request for information under the Freedom of Information Act 2000 received 17 December. We are processing your request and will respond to you shortly. In the meantime, please find attached our leaflet offering guidance on our procedure for managing requests for information in compliance with the Freedom of Information Act 2000.
If you have any queries please contact us quoting the above REF number.
Yours sincerely,
Jake Mapletoft
Data Privacy Officer - FOI
Leicestershire Partnership NHS Trust
Data Privacy Department
Suite P1, Bridge Park Plaza
Bridge Park Road
Thurmaston
Leicester
LE4 8BL
This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions expressed are those of the author and do not represent the views of the Leicestershire Partnership NHS Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. If you have received this message in error, please notify the sender and remove it from your system.
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Dear Daniel Leonard
Freedom of Information Act 2000 Request REF: SG9039
Please find attached our response to your Freedom of Information request.
Yours sincerely
Jake Mapletoft
Data Privacy Officer - FOI
Leicestershire Partnership NHS Trust
Data Privacy Department
Suite P1, Bridge Park Plaza
Bridge Park Road
Thurmaston
Leicester
LE4 8BL
This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions expressed are those of the author and do not represent the views of the Leicestershire Partnership NHS Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed. If you have received this message in error, please notify the sender and remove it from your system.
Save Paper - Do you really need to print this e-mail?
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