Communications & Telephony Request

The request was refused by King's College Hospital NHS Foundation Trust.

Dear King's College Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI (KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST), King's College Hospital NHS Foundation Trust

Dear Mr Leonard,  

  

I am writing to confirm receipt of your request under the Freedom of
Information Act 2000 (the Act), dated 17^th December 2019. 

 

Please include the FoI reference number given in the subject line of this
email if contacting the FoI office.

 

In accordance with the Act, we aim to respond to your request within
twenty working days of receipt.  If it becomes clear that provision of the
information you have asked for is likely to take longer than twenty
working days, I will let you know and give you an expected timescale.

 

Certain categories of information are exempt from the general right of
access provided by the Act.  Should your request be deemed to relate to
any exempt information, I will advise you accordingly.

 

As a public authority, the Trust may charge a fee for the information
requested. Any fees are calculated in accordance with the regulations
issued under the Act. If your request generates a fee payment, I will
inform you at the earliest opportunity and provide an estimation of costs.

 

Please let me know if you require more details or further clarification. 
You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

Kind Regards

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[2][King's College Hospital NHS Foundation Trust request email]

   

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King’s College Hospital is part of King’s Health Partners Academic Health
Sciences Centre (AHSC), a pioneering collaboration between King’s College
London, Guy’s and St Thomas’, South London and Maudsley NHS Foundation
Trusts. For more information, visit [3]www.kingshealthpartners.org

 

Living King's Values: Understanding You, Inspiring Confidence in our Care,
Working Together, Always Aiming Higher, Making a Difference in our
Community

 

P please don't print this e-mail unless you really need to.

 

 

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FOI (KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST), King's College Hospital NHS Foundation Trust

1 Attachment

Dear Mr Leonard,

 

Further to your request under the Freedom of Information Act 2000 (the
Act) dated 17^th December 2019, I am writing to confirm the information
that the Trust does and does not hold. 

 

The Trust does hold the information you have requested. The text of your
request is repeated in bold on the attached document, together with the
Trust’s response.

 

You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

 

If you are dissatisfied with the Trust’s response, you may appeal to us in
the first instance.  For contact details and a copy of our FOI appeal
process, please see our website or email us at [2][King's College Hospital NHS Foundation Trust request email]

 

If you remain dissatisfied, you have the right under section 50 of the Act
to apply to the Information Commissioner to seek resolution to the
matter.  Further details can be found on their website at
[3]www.ico.org.uk  

I hope this fulfils your request and we would welcome you feedback on our
FOI service. Please take the time to complete our Customer Satisfaction
Survey which is available online at the following link:

 

[4]http://www.surveymonkey.com/s/D28MWWQ

 

Kind regards,

 

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[5][King's College Hospital NHS Foundation Trust request email]

 

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