Communications & Telephony Request

The request was successful.

Dear Kettering General Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Dear Sir/Madam

Thank you for your request for information that was received on 18th December 2019, this is being dealt with under the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we will let you know. We will issue a formal fees notice before commencing the work, setting out the likely cost against the amount of time anticipated.

If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications.

Many thanks,
Helen Toms

Kettering General Hospital NHS Foundation Trust, Rothwell Road, Kettering, Northants NN16 8UZ Tel: 01536 492000

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Dear Sir/Madam

Please see the attached response to your recent Freedom of Information request.

Kind regards
Catherine

Catherine Wright |Freedom of Information Officer | Information Governance ||Kettering General Hospital NHS Foundation Trust, Rothwell Road, Kettering. NN16 8UZ | Tel:  01536 49000

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