Communications & Telephony Request

The request was partially successful.

Dear Hertfordshire Community NHS Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI (HERTFORDSHIRE COMMUNITY NHS TRUST), Hertfordshire Community NHS Trust

Dear Daniel,

Thank you for your Freedom of Information enquiry, our reference FOI/2019/1232.
We will respond by 14th January 2020.
Kind regards,

Information Governance
Hertfordshire Community NHS Trust
Howard Court | 14 Tewin Road | Welwyn Garden City | AL7 1BW

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FOI (HERTFORDSHIRE COMMUNITY NHS TRUST), Hertfordshire Community NHS Trust

Dear Daniel,
Thank you for your Freedom of Information enquiry, our reference FOI/2019/1232.

The Trust’s response is as follows:
Please confirm the manufacturer of your telephony system(s) that are currently in place? Avaya When was the installation date of your telephony equipment? Equipment is installed across various buildings and times. No one answer to this question Who maintains your telephony system(s)? Chiltern Telecom Please confirm value of the initial project and value of annual support/maintenance services (in £)? Equipment is installed across various buildings and times. No one answer to this question. Annual support £55K When is your contract renewal date? 31/3/20

Please confirm the manufacturer of your Contact centre system(s) that are currently in place? N/A When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using? Skype for Business and Go To meeting partially

How many employees do you have overall within your organisation? 2043 as at 1st December

Who currently provides your calls and lines? Chiltern telecom What is your current annual spend on calls and lines? £60K When is your contract renewal date? 31/3/20 Are you using SIP or ISDN? both Do you use a wide area network? Yes

Please note that the information provided remains the property of Hertfordshire Community NHS Trust and is therefore subject to Intellectual Property and Database Rights. In view of the Re-use of Public Sector Information Regulations, should you wish to re-use this information for commercial reasons, you are advised to obtain permission from us. Agreement to use the information for commercial reasons may incur a fee as the information is issued under licence. If you have any questions about the process, please do not hesitate to contact the Information Governance team in the first instance.
If you require further information please contact the Information Governance team. If you are dissatisfied with this response or wish to appeal, please write to:
The Data Protection Officer
Hertfordshire Community NHS Trust
Unit 1A Howard Court
14 Tewin Road
Welwyn Garden City
Hertfordshire
AL7 1BW
If you still remain dissatisfied with our response, you may appeal to the Information Commissioner whose contact details are available together with further information about the Freedom of Information process at www.ico.org.uk
Kind Regards,

Martin Vitty MSc
Head of Information Governance & Data Protection Officer
Hertfordshire Community NHS Trust
Howard Court | 14 Tewin Road | Welwyn Garden City | AL7 1BW
[mobile number]
Email: [email address]
FOI: [Hertfordshire Community NHS Trust request email] | Access to Records: [email address]

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