Dear Oxford City Council,

I would like to request the following information, under the FOI act:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your assistance.

Yours faithfully,

Daniel Leonard

freedomofinformation, Oxford City Council

Dear Mr Leonard,

Thank you for your email below. Your request was received on 19th September 2019 and you will be sent a response within 20 working days (of receipt) in accordance with the Freedom of Information Act 2000/ Environmental Information Regulations 2004 (EIR), subject to the information not being exempt or containing reference to a third party.

Yours sincerely

Kathryn Winfield
Freedom of Information Officer 

Kathryn Winfield | Freedom of Information Officer | Oxford City Council | Law and Governance |
St. Aldate's Chambers | Oxford | OX1 1DS | Email: [email address] | T: 01865 252007
My working days are Mondays, Tuesdays and Wednesdays

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freedomofinformation, Oxford City Council

Dear Mr Leonard,
 
Further to the acknowledgement below, I can respond to your FOI request
received on 19th September 2019 as follows:
 
Please confirm the manufacturer of your telephony system(s) that are
currently in place?

* We currently have BT, Vodafone & EE.

When was the installation date of your telephony equipment?

* April/2015

Who maintains your telephony system(s)?

* NG Bailey IT Services Ltd

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

* Initial Project cost £48,500 , annual support is £7,411.14

When is your contract renewal date?

* 31/03/2020

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

* Netcall Telecom Ltd

When was the installation date of your contact centre infrastructure?

* May/2013

Who maintains your contact centre system(s)?

* NG Bailey IT Services Ltd

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

* Initial Project cost £48,500, annual support is £7,411.14

How many contact centre employees/agents do you have?

* 50 fte

When is your contract renewal date?

* 31/03/2020

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?:                   Lync 2013
How many employees do you have overall within your organisation?
-703
Who currently provides your calls and lines?:

* BT Global Services

What is your current annual spend on calls and lines?

* £225,509 for 18/19

When is your contract renewal date?

* 31/03/20

Are you using SIP or ISDN?

* Both

Do you use a wide area network?

* Yes- Vodafone

 
If you disagree with any part of the response to your request, you are
entitled to ask the Council for an internal review of the decision(s)
made.  You may do this by writing to the Monitoring Officer, by either
email – [1][email address] – or by post to Monitoring Officer,
Oxford City Council, St Aldate’s Chambers, St Aldate’s, Oxford, OX1 1DS. 
After the result of the internal review, if you remain dissatisfied, you
may ask the Information Commissioner to intervene on your behalf.  You may
do this by writing to the Information Commissioner's Office, Wycliffe
Lane, Wilmslow, Cheshire, SK9 5AF.
 
Yours sincerely
 
Kathryn Winfield
Freedom of Information Officer 
 
Kathryn Winfield | Freedom of Information Officer | Oxford City Council |
Law and Governance |
St. Aldate's Chambers | Oxford | OX1 1DS | Email:
[2][email address] | T: 01865 252007
My working days are Mondays, Tuesdays and Wednesdays
 
 
 

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