Communications & Telephony Request
Dear Coventry and Warwickshire Partnership NHS Trust,
I would like to request the following information:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Dear Requestor,
Re: Freedom of Information Request – FOI - 1670 - Telephony System
I am writing to acknowledge receipt of your request for information, which was received on 17.12.2019.
Under the Freedom of Information Act 2000, we are required to respond to your request within a maximum of 20 working days, which will be the date we have to respond by 17.01.2020.
In the meantime, please do not hesitate to contact me should you wish to discuss your request.
Best wishes
Merima Hadzic
Information Governance Officer
Information Governance
Safety & Quality Department
Coventry and Warwickshire Partnership Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY
Tel: 02476536684 (External)
Ext: 76684 (Internal)
Fax: 024 7653 6809
E-mail:[email address]
Our ref: FOI - 1670 - Comms and Telephony System
Dear Requestor
Freedom of Information Act 2000
Further to your request for information from Coventry & Warwickshire
Partnership Trust, I am now able to supply you with the attached
response.
Please do not hesitate to contact me again if you have any queries about
this response to your request for information or if you have any
difficulty in viewing the e-mail. Please also find attached our short
feedback form if you wish to provide a response to the Trust.
If you are dissatisfied with the outcome or handling of your
request you should write to us to request an internal review/appeal.
Please indicate in the email that you are requesting an Internal Review
and quote the FOI reference number.
In the event you are dissatisfied with the outcome of the internal review
you can contact the Information Commissioner (ICO) to request an
assessment of the manner in which the Trust has handled your request.
The address is as follows:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 01625 545700 (Switchboard) | Fax: 01625 524510 | Web:
[1]www.ico.org.uk
Yours sincerely
Merima Hadzic
Information Governance
Safety & Quality Department
Coventry and Warwickshire Partnership Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY
Tel: 02476536684 (External)
Ext: 76684 (Internal)
Fax: 024 7653 6809
E-mail: [2][email address]
This email has been scanned for viruses; however we are unable to accept
responsibility for any damage caused by the contents. The opinions
expressed in this email represent the views of the sender, not that of the
Coventry & Warwickshire Partnership Trust unless explicitly stated. If you
have received this email in error please notify the sender. The
information contained in this email may be subject to public disclosure
under the NHS Code of Openness or the Freedom of Information Act 2000.
Unless the information is legally exempt from disclosure, the
confidentiality of this e-mail and your reply cannot be guaranteed.
References
Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
Our ref: FOI - 1670 - Comms and Telephony System
Dear Requestor
Freedom of Information Act 2000
Further to your request for information from Coventry & Warwickshire
Partnership Trust, I am now able to supply you with the attached
response.
Please do not hesitate to contact me again if you have any queries about
this response to your request for information or if you have any
difficulty in viewing the e-mail. Please also find attached our short
feedback form if you wish to provide a response to the Trust.
If you are dissatisfied with the outcome or handling of your
request you should write to us to request an internal review/appeal.
Please indicate in the email that you are requesting an Internal Review
and quote the FOI reference number.
In the event you are dissatisfied with the outcome of the internal review
you can contact the Information Commissioner (ICO) to request an
assessment of the manner in which the Trust has handled your request.
The address is as follows:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 01625 545700 (Switchboard) | Fax: 01625 524510 | Web:
[1]www.ico.org.uk
Yours sincerely
Merima Hadzic
Information Governance
Safety & Quality Department
Coventry and Warwickshire Partnership Trust
Wayside House
Wilsons Lane
Coventry
CV6 6NY
Tel: 02476536684 (External)
Ext: 76684 (Internal)
Fax: 024 7653 6809
E-mail: [2][email address]
This email has been scanned for viruses; however we are unable to accept
responsibility for any damage caused by the contents. The opinions
expressed in this email represent the views of the sender, not that of the
Coventry & Warwickshire Partnership Trust unless explicitly stated. If you
have received this email in error please notify the sender. The
information contained in this email may be subject to public disclosure
under the NHS Code of Openness or the Freedom of Information Act 2000.
Unless the information is legally exempt from disclosure, the
confidentiality of this e-mail and your reply cannot be guaranteed.
References
Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
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